Russell Fok
12-9211 Mckim Way, Richmond,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Strong communication and interpersonal skills for providing superior customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure a sales associate position at IWC Vancouver Boutique.
Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
SONO LIVING
10.2019 - Current
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Investigate damage, accidents, or delays at job sites, to ensure that proper procedures are being carried out. Direct and supervise workers.
- Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer
Senior Watch Sales & Service
Lugaro Jewellers
06.2018 - 08.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assure inventory log and counts at all times. Follow up with clients, orders, deliveries ,sizing etcs.
- Provide customers with information on prices and any associated discounts or deals.
- Manage all watch services and repairs. Communicating with Brand's headquarters in Switzerland and update clients in a timely manner.
Sales Associate / Store Key Holder
Swatch Group Canada
04.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Up-selling and cross-selling between 8 brands under Swatch Group. Provide sizing service for all wrist watches under Swatch Group.
- Opening and closing of the store, meet or exceed store quota every month. Write daily briefing report to upper management .
- Supervise the sales floor, offer tips to other sales associates when selling, solve all kinds of problems within the store. Continually learning product knowledge , company news and luxury market trend.
Sales Associate / Optician Assistant
Eye Gallery Optical
06.2016 - 04.2017
- Engaged in friendly conversation with customer to better uncover individual needs.
- Drive profitable sales results by fostering a fashion forward culture that focuses on educating the guest and helping them meet their vision needs.
- Perform any appropriate optical related measurements.
- Assist the merchandising and inventory management of the store.
- Provide appropriate guidance to clients in regards to insurance benefits.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
A&J Racing International
04.2014 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provide professional assistance and recommendations for customers that require upgrade or repair on their vehicles.
- Contact existing customers on a monthly basis by phone or email for scheduled maintenance on their vehicles.
- Organize pricing and quantity of stocks by using MS Quick Books
- Packaging product that needs to be shipped worldwide by using local courier on a daily basis
Lot Attendant
Openroad Mazda
01.2012 - 02.2013
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Compares serial numbers of incoming cars against invoice.
- Inspects vehicles to detect damage and to verify the presence of accessories listed on the invoice.
- Records the description of damages and lists missing items on the delivery receipt.
- Parks new vehicles in assigned areas.
- Assigns stock control numbers to cars.
- Moves sold vehicles to maximize use of space and keep the lot in order.
Education
BBA - International Business
Capilano University
North Vancouver, BC05.2013
Associate of Arts - Marketing Communication Certificate
BCIT
Burnaby, BC12.2010
High School Diploma -
Kingston College
Vancouver, BC12.2008
Skills
- Microsoft office
- Fluent in three languages English, Mandarin and Cantonese
- Quality Control
- Client Relations
- Organizational Skills
- Decision Making
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
Certification
Licensed high performance driving instructor @ Speedfanatic.ca Since 2018
Hobbies
Go kart racing
Car racing
Motorcycle riding
Horology
Mechanics
Reference
Available upon request
Timeline
Assistant Project Manager
SONO LIVING
10.2019 - Current
Senior Watch Sales & Service
Lugaro Jewellers
06.2018 - 08.2019
Sales Associate / Store Key Holder
Swatch Group Canada
04.2017 - 05.2018
Sales Associate / Optician Assistant
Eye Gallery Optical
06.2016 - 04.2017
Sales Associate
A&J Racing International
04.2014 - 06.2015
Lot Attendant
Openroad Mazda
01.2012 - 02.2013
BBA - International Business
Capilano University
Associate of Arts - Marketing Communication Certificate
BCIT
High School Diploma -
Kingston College
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