Dynamic and results-oriented professional with over 2 years of experience in e-commerce and order fulfillment at Sporting Life. Demonstrated leadership in coordinating team tasks and ensuring operational efficiency. Skilled in customer service and proficient in Microsoft Office, adept at enhancing customer satisfaction and streamlining warehouse operations. Fluent in English and Tagalog, with a basic understanding of medical terminology as student nurse.
· Located and organized items from the warehouse and retail floor for online and in-store orders.
· Inspected and meticulously packed a high volume of online orders to ensure accuracy and customer satisfaction.
· Acted as a shift lead, coordinating tasks among team members to ensure smooth daily operations.
· Provided exceptional customer service by assisting team members and customers in locating specific items.
· Trained and mentored new employees to adapt quickly to the workflow and company standards.
· Maintained warehouse organization, inventory accuracy, and supported overall warehouse operations.