Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Rudy Massarella

Innisfil,ON

Summary

Dynamic HVAC Service Technician with extensive experience at Reliance, excelling in troubleshooting and repairing complex systems. Proven ability to enhance customer satisfaction through effective technical support and strategic planning. Skilled in HVAC installation and maintenance, with a strong focus on safety compliance and exceptional problem-solving capabilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HVAC Service Technician

Reliance
Barrie, ON
02.2023 - Current
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
  • Ordered necessary parts from suppliers in order to complete jobs efficiently.
  • Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
  • Ensured that all safety standards were followed when performing service on HVAC-R equipment.
  • Followed up with customers after job completion in order to ensure satisfaction with the results.
  • Repaired faulty wiring, motors, compressors, condensers, evaporators, and other components of HVAC-R systems.
  • Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
  • Completed detailed reports documenting all service activities related to each job assignment.
  • Conducted brazing, threading pipe and tasks to complete service calls.
  • Earned commission to utilize professional knowledge and sales tactics to generate leads for residential system upgrades.

Heating Air Conditioning Technician

Comfort Care
06.2022 - 02.2023
  • Residential Furnace and A/C Installation, Service, and Maintenance.
  • Commercial RTU installation, service, and maintenance.
  • Building automation systems and controls.
  • Heat pump installation.
  • Hydronic system installation and service.

Cooling Tower Specialist

Ontario Cooling Tower Services (OCTS)
04.2018 - 02.2022
  • Precisely diagnose and replace components of 3-30 HP motors, large fan assemblies, belts, plumbing systems, including float valves and spray systems, platforms, and ladders.
  • Execute comprehensive installation of commercial cooling towers.
  • Construct materials and equipment for on-site installation, including ladders and platforms, ensuring safe maintenance operations.
  • Overhaul, sanitize, and service entire towers.

Installation & Service Technician

Summers and Smith Cooling & Heating Limited
02.2021 - 04.2021
  • Installed, maintained, and repaired residential and commercial heating and cooling systems.
  • Worked on-call service shifts to diagnose failed systems.
  • Upgraded customers on various parts and equipment needed for their homes.

Air Quality Specialist

Ainsworth Inc
09.2020 - 01.2021
  • Monitored emission control tools in various government buildings to verify proper operations and oxygen levels in compliance with federal regulations during COVID.

Pool Construction Mechanic

Swimming Pool Builders
05.2020 - 08.2020
  • Applied industry and mechanical knowledge to construct aesthetic residential pool systems from scratch.
  • Performed pool plumbing installation and repairs.
  • Regular maintenance for proper pool functionality.
  • Developed final landscaping features adjacent to pools.

Installation & Service Technician

GO Heating
01.2020 - 03.2020
  • Supported installation efforts for residential furnaces, tankless water heaters, and water softeners.
  • Residential appliance troubleshooting, maintenance, and repair.
  • Answered to normal and after-hours service calls.

Assistant Technician (Co-op)

Mechanical 360 Air Conditioning and Heating LLC
09.2017 - 07.2018
  • Executed installation and maintenance of commercial and residential heating and cooling systems.
  • Precisely installed gas piping and performed copper tube soldering/brazing.
  • Installed and serviced sheet metal ductwork.

Education

Associate's Degree - HVAC(R) Skilled Trades

Georgian College
Barrie, ON
09-2018

Apprenticeship Training - 313-A Refrigeration Mechanic

Mohawk College
Hamilton, ON
10-2024

Skills

  • HVAC commercial and residential troubleshooting
  • HVAC commercial and residential system installation and repair
  • Refrigeration systems
  • Heat pumps
  • Mechanical, electrical, plumbing (MEP)
  • Chiller systems
  • Building automation systems
  • Wiring diagrams
  • Safety compliance
  • Parts ordering
  • Technical support
  • Cost estimation
  • Report documentation
  • Sales techniques
  • Team collaboration
  • Critical thinking
  • Customer service
  • Strategic planning
  • Certified HVAC technician
  • Excellent problem solver

Certification

  • Gas Fitter 2, Technical Standards & Safety Authority (TSSA)
  • 313A Registered and Licensed Apprentice
  • Ozone Depletion Prevention Card, Ontario Government

Accomplishments

  • Leadership recognition assigned to train newer technicians on personal techniques in the felid.
  • Awarded prize for outstanding customer service and high first call completion percentage.
  • Highly recommended by numerous customers along with written Google reviews applauding my knowledge, professionalism and customer experience.

References

References available upon request.

Timeline

HVAC Service Technician

Reliance
02.2023 - Current

Heating Air Conditioning Technician

Comfort Care
06.2022 - 02.2023

Installation & Service Technician

Summers and Smith Cooling & Heating Limited
02.2021 - 04.2021

Air Quality Specialist

Ainsworth Inc
09.2020 - 01.2021

Pool Construction Mechanic

Swimming Pool Builders
05.2020 - 08.2020

Installation & Service Technician

GO Heating
01.2020 - 03.2020

Cooling Tower Specialist

Ontario Cooling Tower Services (OCTS)
04.2018 - 02.2022

Assistant Technician (Co-op)

Mechanical 360 Air Conditioning and Heating LLC
09.2017 - 07.2018

Associate's Degree - HVAC(R) Skilled Trades

Georgian College

Apprenticeship Training - 313-A Refrigeration Mechanic

Mohawk College

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