Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rudy Luna

San Diego

Summary

Bilingual in English and Spanish experienced and dependable with a diverse background in customer service, and high-pressure communication roles. Proven ability to stay calm and focused in fast-paced environments, with strong skills in multi-tasking, active listening, and accurate documentation

Overview

2024
2024
years of professional experience

Work History

Sales Representative

Charter Communications
01.2022 - 01.2024
  • Managed high-volume inbound and outbound calls for bulk service internet clients, ensuring timely issue resolution and client satisfaction.
  • Consistently upsold premium packages, meeting or exceeding monthly sales and performance targets
  • Provided responsive, solution-focused support in a fast paced call center environment, maintaining professionalism under pressure
  • Dispatched field technicians for internet service installations, repairs, and maintenance requests, ensuring timely response and customer satisfaction
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Store Manager

Golden Diamond
01.2021 - 01.2022
  • Appraised and purchased gold, jewelry, and precious metals from clients with accuracy and integrity.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw daily operations, including performing metal melts and maintaining precise inventory control.
  • Delivered a professional and trustworthy customer experience, fostering repeat business and client loyalty.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales.

Sales Associate

GG Real Estate
01.2018 - 01.2021
  • Sold premium and investment real estate properties in Mexico Tulum and surrounding areas to U.S.-based clients, managing the full sales process from first contact to closing.
  • Educated clients on Mexican property laws, financing options, title transfer processes, and ownership structures for non Mexican buyers.
  • Facilitated smooth closings by maintaining consistent communication, addressing concerns promptly, and providing ongoing follow-up.
  • Advised buyers on ROI potential, rental income opportunities , and market trends to support smart investment decisions.
  • Provided virtual consultations and property tours via video conferencing, addressing buyer concerns and building trust across international borders.

Security

U.S. Security Associates
2016 - 2018
  • Monitored live CCTV feeds to identify suspicious behavior, unauthorized access, or safety hazards across multiple locations.
  • Logged and documented CCTV observations, including time stamped daily reports of unusual activities or incidents.
  • Conducted routine system checks and basic troubleshooting to ensure optimal performance of cameras and recording systems.
  • Wrote detailed reports of all security breaches and investigations.
  • De escalated conflicts professionally and maintained order in high-stress situations.

Education

Currently Enrolled - Finance

San Diego Mesa College
San Diego, CA
01-2027

High School Diploma -

Arangure High School
San Diego, CA
06-2015

Skills

  • Bilingual (English & Spanish) 100%
  • Customer Service
  • Calm under pressure
  • Typing Speed / Data Entry Accuracy 80 WPM
  • Multi Tasking In High Stress Situations
  • Upselling & Negotiation
  • Call Handling
  • Detail Oriented
  • Conflict Resolution And De Escalation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative

Charter Communications
01.2022 - 01.2024

Store Manager

Golden Diamond
01.2021 - 01.2022

Sales Associate

GG Real Estate
01.2018 - 01.2021

Security

U.S. Security Associates
2016 - 2018

Currently Enrolled - Finance

San Diego Mesa College

High School Diploma -

Arangure High School

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Rudy Luna