Rudy Graham
Victoria
Summary
Results-oriented technology leader with a proven track record of driving digital transformation and modernization initiatives within complex organizations. Expertise in strategic planning, execution, and team leadership, consistently delivering impactful solutions that improve efficiency, reduce technical debt, and enhance operational performance. Adept at collaborating with business stakeholders to align technology with strategic objectives and foster a culture of innovation and continuous improvement. Proven ability to leverage Agile and DevOps methodologies to accelerate delivery cycles and optimize SDLC processes.
Overview
20
20
years of professional experience
Work History
Assistant Director - IT Engineering
BC Pension Corporation
11.2023 - Current
- Contributed to the planning and execution of key IT modernization initiatives, including core system improvements, security enhancements, multi-cloud strategy (Azure & OCI), and automation.
- Drove efforts to reduce technical debt by addressing legacy system risks and implementing a roadmap for long-term system sustainability, achieving a 10.4% reduction (from 77% to 62%).
- Spearheaded operational process improvements, including GitHub adoption and DevOps efficiencies, resulting in a 333% increase in average deployment velocity and enhanced SDLC processes by influencing and aligning to improved delivery frameworks.
- Partnered with leadership to align core system improvements, digital transformation, and innovation initiatives with strategic business objectives.
- Fostered a culture of growth and capability development, ensuring the internal team could adopt and implement new technologies that are scalable and easy to hire for.
Technical Integration Manager
BC Pension Corporation
01.2018 - 11.2023
- Drove modernization and automation across core business systems, leading RPA and citizen development initiatives. Key results include: 3,212 annual employee hours saved via five RPA solutions.
200+ low-code applications developed by 40+ citizen developers. - Led the technical implementation of BC Pension’s digital transformation strategy, overseeing the design and implementation of integration services to unify member request channels (online, paper, and phone), streamlining processes and automating work management. Utilized Agile methodologies, facilitating sprint planning, backlog grooming, and sprint demos to ensure alignment, continuous prioritization, and stakeholder engagement. Key results included: * Streamlined processing: Digitized paper documents upon receipt, eliminating manual handling. * Improved member experience: Enabled faster service delivery. * Enhanced operational efficiency: Consolidated systems, automating work assignment and prioritization. * Cost savings: Reduced operational costs by $250,000 annually.
- Established multiple communities of practice and PoC initiatives to assess and integrate new technology solutions such as cognitive services and form recognition, resulting in successful implementations within core business systems.
Technical Integration Lead
Ministry of Advanced Education
03.2017 - 01.2018
- Provided technical leadership and guidance on implementing solutions across various platforms and systems. Coordinated and facilitated the implementation of system enhancements spanning multiple technology areas (middle tier, front-end applications, database, cloud providers like Salesforce, and multiple interface channels)
- Leveraged strong management and development experience, along with advanced analytical skills, to successfully implement system enhancements.
- Strengthened application development processes and delivery by promoting SDLC best practices—such as security practices, adherence to coding standards, and clear requirements gathering
- Played a key role in driving the implementation of system changes, technology integrations, maintenance, upgrades, and the sunsetting and decommissioning of legacy systems at both the project and enterprise levels.
TA/Director of Service Delivery
Ministry of Advanced Education
07.2016 - 03.2017
- Acted as Director of Service Delivery to expand knowledge of business operations, facilitating communication between business and IT departments to address challenges and translate them into actionable technology solutions.
- Conducted regular audits of operational key performance indicators to identify opportunities for improvement and ensure branch service level commitments were met, driving stakeholder and client satisfaction.
- Implemented change management and communication strategies to drive organizational change, maintaining and strengthening client relationships across all levels of the organization and collaborating with federal counterparts.
A/Manager, Online Strategies - Web & Social Media
Ministry of Advanced Education
07.2015 - 07.2016
- Transformed the Ministry's web initiatives by taking the lead on Modernizing Student Aid BC, Internet Strategy, and Gov 2.0 IT enablers, delivering them with exceptional quality and timely execution.
- Managed and supervised the Ministry's web operations and IT needs, including critical web migrations, line of business functions, IT web audits, team resource allocation, operational budgeting, and project management.
- Identified technical considerations in project planning, including risk mitigation, task identification, estimation, task dependencies, and resource allocation to ensure successful project execution.
Senior Web Analyst
Ministry of Advanced Education
08.2011 - 07.2015
Lead Web Developer
PowerSoft Development Corporation
08.2005 - 08.2011
Education
Professional Certificate - Management & Leadership
Royal Roads University
Victoria, BC05-2021
Diploma in Information Technology & Applied System -
Vancouver Island University (Malaspina University
Nanaimo, BC01-2004
Certificate in Digital Media Studies -
Vancouver Island University (Malaspina University
Nanaimo, BC01-2003
Skills
- Strategic Thinking
- Leadership & Team Management
- Project Management
- Continuous Improvement
- Automation & AI
- Cloud technologies
- SDLC Methodologies
- Active Learning
- Budget Management
- Agile & Waterfall Methodologies
Courses
- Fierce conversations training
- Leading from the middle management
- Project management fundamentals training
- Financial management course
- Manager tools training
- Service design fundamentals
- Azure foundations
- Microsoft Power Platform Developer
- AZ-204 Developing Solutions for Microsoft Azure
- AZ-304 Microsoft Azure Architect Design
- McLean Learning - Management Fundamentals
Timeline
Assistant Director - IT Engineering
BC Pension Corporation
11.2023 - Current
Technical Integration Manager
BC Pension Corporation
01.2018 - 11.2023
Technical Integration Lead
Ministry of Advanced Education
03.2017 - 01.2018
TA/Director of Service Delivery
Ministry of Advanced Education
07.2016 - 03.2017
A/Manager, Online Strategies - Web & Social Media
Ministry of Advanced Education
07.2015 - 07.2016
Senior Web Analyst
Ministry of Advanced Education
08.2011 - 07.2015
Lead Web Developer
PowerSoft Development Corporation
08.2005 - 08.2011
Professional Certificate - Management & Leadership
Royal Roads University
Diploma in Information Technology & Applied System -
Vancouver Island University (Malaspina University
Certificate in Digital Media Studies -
Vancouver Island University (Malaspina University
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