Rudy Gasca
Child Support Specialist I
Redlands
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Child Support Specialist II
San Bernardino County
05.2023 - Current
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Managed a complex caseload of COI and High Profile cases, ensuring accurate documentation and timely resolution of issues.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Documented data and completed accurate updates to case records.
- Presented to peers during Enforcement Workshops, including the Review and Adjustment process and Notice of Motions as a Subject Matter Expert (SME).
- Contribute to team as a team player by assisting with past due tasks, legal actions, and return phone calls to external customers.
- Mentor new staff practices to ensure successful tenure at Child Support.
- Assist team SCSS with training new staff by providing one on one training sessions and allow new staff to shadow to learn the Child Support process.
- Develop project parameters/instructions as new projects are received.
- Review Excel Spreadsheets for work trends for the department and provide findings via write-ups and written proposals. Develop workload expectations with the team SCSS to ensure project guidelines are met and deadlines are met timely.
- Provided employment and various wellness resources to custodial parties, non-custodial parties, and general public/citizens when requested.
- Assisted with Work Group to incorporate Virtual Interview Process due to office closure due to pandemic.
- Participated in Debt Reduction Roadshows to educate department staff on the Debt Reduction Program parameters and guidelines to ensure consistency in screening of cases for potential qualification for program.
- Conduct training sessions for team members to ensure consistency in casework and data reliability goals.
- Participate in team leadership meeting to receive and provide feedback to the team SCSS when trends or new projects are presented to the team to complete.
- Conduct case reviews of staff to ensure consistency and quality of casework.
- Develop improvements to existing department processes and/or business practices in the form of written instructions and/or written proposals. Lead the Secondary Review process for the Foster Care Phase II Collectability Review initiative.
- Provide the executive staff and program staff with written recommendations to improve department policy and procedures.
- Developed an improved process for customer surveys that are received by department customers.
Child Support Specialist I
San Bernardino County
01.2018 - 05.2023
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Locate parents for gaining child support and prepared records of payments.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts to initiate collection actions.
- Explained policies, procedures and instructions to parents.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conferred with Attorneys in order to determine specific child support order language consistent with the Family Law, Penal Codes and Codes of Civil Procedure.
- Member of the HCM committee and participated in implementation of Enforcement Refresher.
- Communicated with customers and other county Departments by email, phone and in person.
- Review and process Debt Reduction Applications.
- Generate various legal documents, and initiate legal actions.
Child Support Assistant
San Bernardino County
08.2011 - 01.2018
- Performed case management tasks at case opening.
- Located parents for gaining child support and prepared records of payments.
- Used CSE and C-IV to manage and update electronic case files.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Processed Service Requests (SR) to open/re-open Child Support Cases.
- Reviewed, processed, and generated various legal forms and documents in accordance with Departmental policy and procedure.
- Requested and reviewed information by mail, email, phone, fax, and text in accordance with Departmental policy and procedure.
- Conducted a high volume of phone calls/interviews with Parents Receiving Support, Parents Paying Support.
Park Ranger II
San Bernardino County
10.2007 - 07.2011
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Drafted detailed operations plans for resource management and staffing priorities based on seasonal changes and manning requirements.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Assisted department with compliance with Cal/OSHA safety regulations and procedures as a Department Lead Safety Coordinator.
- Presented Cal/OSHA approved safety trainings and refreshers. Reviewed facility and equipment for safety compliance.
Public Service Employee
San Bernardino County
05.2003 - 09.2007
- Customer check in, money handling, collection of fees from park patrons.
- Supervised and assigned duties to court appointed work crews.
- Interpreted parks rules, regulations, and ordinances to park patrons.
- Conducted maintenance and repair of facilities, equipment, park grounds as required.
- Provided directions and highlighted points of interest to park guest, schools, and organized groups.
Education
No Degree - Associate of Arts
Azusa Pacific University
Glendora, CA 05.2001 -
Timeline
Child Support Specialist II
San Bernardino County
05.2023 - Current
Child Support Specialist I
San Bernardino County
01.2018 - 05.2023
Child Support Assistant
San Bernardino County
08.2011 - 01.2018
Park Ranger II
San Bernardino County
10.2007 - 07.2011
Public Service Employee
San Bernardino County
05.2003 - 09.2007
No Degree - Associate of Arts
Azusa Pacific University
05.2001 -
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