Rudy Garza
San Francisco
Summary
Dedicated and adaptable hospitality professional with diverse experience across food service, customer service, and leadership roles. Proven ability to mentor and train individuals while ensuring exceptional service and operational efficiency. Strong background in team management, technical problem-solving, and creating inclusive work environments. Currently pursuing a degree in Business Administration to further enhance organizational and customer-oriented skills.
Overview
9
9
years of professional experience
Work History
Server
Good Good Culture Club
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs including detailed knowledge of food menus, cocktail offerings, and wine pairings.
- Ensured an engaging and positive guest experience by anticipating needs and delivering exceptional hospitality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Supervisor
Farming Hope
12.2021 - 06.2022
- Oversaw day-to-day operations of the café and restaurant, ensuring smooth service and high customer satisfaction.
- Trained and mentored individuals from underserved communities, including those formerly incarcerated or facing language barriers, in food service operations.
- Managed scheduling, shift coverage, and register closures while fostering a collaborative team environment.
Customer Service Representative
Internal Revenue Service, IRS
01.2021 - 11.2021
- Assisted customers by addressing inquiries, resolving issues, and providing solutions efficiently and professionally.
- Communicated complex information clearly to a diverse range of clients.
- Demonstrated excellent organizational skills in a high-volume, fast-paced environment.
Aviation Mechanic
Navy
01.2015 - 01.2021
- Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
- Ensured adherence to strict safety protocols while working on high-risk tasks such as fuel system maintenance and electrical wiring repairs.
- Assisted engineers with modifications and upgrades to aircraft systems, contributing to improved functionality and performance.
- Performed engine overhauls that extended the life of the aircraft while reducing long-term operating costs for clients.
Education
BBA - Business Administration
City College of San Francisco
San Francisco, CA12-2025
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Food & Beverage Service Expertise
- Restaurant & Café Operations
- Communication (Bilingual: English/Spanish)
- Problem-Solving & Conflict Resolution
- Cash Handling & POS Systems
- Attention to Detail & Time Management
Timeline
Server
Good Good Culture Club
08.2022 - 08.2023
Supervisor
Farming Hope
12.2021 - 06.2022
Customer Service Representative
Internal Revenue Service, IRS
01.2021 - 11.2021
Aviation Mechanic
Navy
01.2015 - 01.2021
BBA - Business Administration
City College of San Francisco
Similar Profiles
Tina BeaugrandTina Beaugrand
Cook Manager at Good Neighbour ClubCook Manager at Good Neighbour Club
Jonathan BenedictJonathan Benedict
Co-owner at Good Good Good- Natural Wine & FlowersCo-owner at Good Good Good- Natural Wine & Flowers
Ella LariviereElla Lariviere
Food Service Worker at Good Neighbours ClubFood Service Worker at Good Neighbours Club