RUDRESH PATEL
London,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE CANADA
01.2023 - Current
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Created employee work schedules for optimum coverage and labor cost control.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Assisted store manager in meeting standards for customer service and quality.
Rogers Cable Repair Service Technician
Sitel Group
09.2022 - 12.2022
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Attended telephone skills and program information training sessions to boost aptitude.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Store Manager
PETRO CANADA
02.2018 - 09.2022
- Overseeing daily operations for in and out of store such as ordering, managing inventory, wall through over daily sales targets, weekly meeting with staff
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Verify and review planograms are set according to requirement guidelines
Assistant Manager
PETRO CANADA
08.2018 - 01.2019
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Guest Service Attendant
PETRO CANADA
01.2018 - 05.2018
- Report customer complaints to the assistant manager/ manager.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Streamlined check-in and check-out processes for improved efficiency, resulting in positive feedback from guests.
Education
Software and Information Systems TESTING - Computer And Information Sciences
Fanshawe College
London, ON12.2016
Master of Science - Information Technology
Charotar Institute of Technology
04.2015
Skills
- Databases: MS SQL Server 2008, MS Access
- Platforms: Windows XP, 7 ,8, 81, 10
- Tools: Microsoft office, Adobe Photoshop
- Quick Learner
- Planning and Time Management
- Curiosity
- Leadership
- Teamwork and Collaboration
- Customer Retention
- Customer Service Management
- Attention to Detail
Languages
English
Full Professional
Gujarati
Professional Working
Hindi
Professional Working
Timeline
Assistant Store Manager
STARBUCKS COFFEE CANADA
01.2023 - Current
Rogers Cable Repair Service Technician
Sitel Group
09.2022 - 12.2022
Assistant Manager
PETRO CANADA
08.2018 - 01.2019
Store Manager
PETRO CANADA
02.2018 - 09.2022
Guest Service Attendant
PETRO CANADA
01.2018 - 05.2018
Software and Information Systems TESTING - Computer And Information Sciences
Fanshawe College
Master of Science - Information Technology
Charotar Institute of Technology
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