Rudra Patel
Surrey,BC
Summary
Dedicated professional with expertise in hospitality standards and customer service. Proven experience in reception administration and service desk operations across clinic, real estate, and retail environments. Strong skills in appointment scheduling, client communication, call handling, and data management. Organized and reliable, ensuring smooth daily operations while delivering exceptional service.
Overview
2
2
years of professional experience
Work history
Sales supervisor
Levis Strauss Outlet
Delta, British Columbia
2024.10 - Current
- Conducted regular staff training to increase product knowledge and sales skills.
- Processed customer payments and provided receipts for services and purchases.
- Boosted store reputation by delivering top-notch customer service.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Executed billing tasks and recorded information in company databases, which can eventually store customer past records of purchases, returns or exchanges, other personal details.
Front desk receptionist
Indigo Clinic
Coquitlam, British Columbia
2024.08 - 2025.03
- Ensured timely scheduling of appointments with detailed coordination.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Managed high-volume inbound calls whilst maintaining composure and professionalism.
- Utilised CRM software (Like Epic)efficiently for tracking history , keeping electronic records and managing data.
Costumer Service Desk / Assistant
Piro Real estate Group
Surrey, BC
2024.03 - 2024.08
- Updated property listings on company's website, improved online visibility.
- Enhanced customer satisfaction with prompt responses to inquiries and concerns.
- Organised property viewings to attract prospective buyers.
- Used CRM software(like sales force and Hub Spot ) efficiently to manage client data accurately.
Education
Bachelor of Aviation - Pilot
Pacific Flying Centre
Delta, British Columbia 2024.01 -
Skills
- Hospitality standards
- Data Entry
- Microsoft Office
- Appointment management
- Sales reporting
- Multitasking ability
- Call handling
- Resolving conflict
- CRM platforms proficiency ( EPIC , Sales Force )
References
References available upon request.
Timeline
Sales supervisor
Levis Strauss Outlet
2024.10 - Current
Front desk receptionist
Indigo Clinic
2024.08 - 2025.03
Costumer Service Desk / Assistant
Piro Real estate Group
2024.03 - 2024.08
Bachelor of Aviation - Pilot
Pacific Flying Centre
2024.01 -