Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Leader of Engagement team - orientation Ambassador- Winter 2025-
Timeline
Generic

Rudraksh Sharma

Abbotsford

Summary

Results-driven BBA student with over 2 years of experience in financial services and retail. Proficient in customer communication, payment processing, and digital banking tools. Actively pursuing CFA Level 1 (Nov 2026) to enhance financial knowledge and skills. Dedicated to fostering lasting client relationships and providing top-notch service excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Peace Furniture
08.2024 - Current
  • - Supported clients with purchases, financing, and payment processing.
  • - Managed inventory, labelling, and POS operations.

Student Assistant – Finance Office

University of the Fraser Valley
01.2024 - 08.2024
  • - Assisted 50+ students weekly with tuition payments, billing, and online payment navigation.
  • - Reconciled daily transactions and handled confidential financial records per FOIPPA.

Banking Intern – Customer Service

Axis Bank
01.2023 - 08.2023
  • - Helped with account services, KYC, and client onboarding.
  • - Promoted Axis Bank’s net banking and mobile apps to customers.

Education

Bachelor of Business Administration - Marketing, Financial Management

University of the Fraser Valley
01.2027

Skills

  • Customer Service
  • Financial Transactions
  • POS Systems
  • Digital Banking Support

  • Conflict Resolution
  • Cash Handling
  • Confidentiality
  • Team Collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 23 staff members.
  • Collaborated with team of 50 in the Orientation development.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • JPMorgan Chase Investment Banking Virtual Experience – Forage | July 2025
  • Google Digital Marketing Certification – Google | 2024

Leader of Engagement team - orientation Ambassador- Winter 2025-

University of the Fraser Valley – Winter 2025

  • Led a team of 23 student ambassadors during new student orientation week, ensuring smooth coordination of campus tours, welcome events, and resource sessions.
  • Delegated responsibilities, scheduled shifts, and provided guidance to team members to enhance the experience for 500+ incoming students.
  • Acted as the main point of contact between UFV Student Life and the engagement team, supporting effective communication and resolving on-the-spot challenges.
  • Contributed to a positive and inclusive campus culture by engaging students from diverse backgrounds and helping them transition confidently into university life.

Timeline

Customer Service Associate

Peace Furniture
08.2024 - Current

Student Assistant – Finance Office

University of the Fraser Valley
01.2024 - 08.2024

Banking Intern – Customer Service

Axis Bank
01.2023 - 08.2023

Bachelor of Business Administration - Marketing, Financial Management

University of the Fraser Valley
Rudraksh Sharma