Rudra Verma
Burnaby,BC
Summary
Client focused and reliable professional with solid experience in customer service, call handling,
and issue resolution. Skilled in understanding client needs,
asking the right questions, and providing clear and accurate solutions. Known for staying calm
during difficult interactions, maintaining a positive tone, and managing high call volumes while
working with multiple systems. Strong problem solving ability with a commitment to accuracy,
efficiency, and meeting performance goals. Motivated to bring strong communication skills and a
service oriented mindset to support clients and contribute to the success of CIBC.
Overview
3
3
years of professional experience
Work History
General Manager
Domino's Pizza
Vancouver, BC
01.2025 - Current
- Led daily operations while overseeing high-volume customer interactions, ensuring professional handling of calls, complaints, and service escalations with a strong focus on customer satisfaction.
- Took ownership of complex customer issues, assessed situations, explained policies clearly, and implemented fair, solutions-focused resolutions to maintain trust and loyalty.
- Monitored performance metrics, coached staff on service quality, and ensured accurate documentation and follow-up in a fast-paced, results-driven environment.
- Engaged in outbound communication as needed to confirm order details, resolve any issues, and follow up with customers, showcasing effective negotiation skills to handle
last-minute changes and upsell daily specials or complementary items to enhance the customer experience. - Managed a high volume of inbound phone and in-person orders, ensuring accurate order fulfillment and fostering positive client relationships.
- Engaged in outbound communication as needed to confirm order details, resolve any issues, and follow up with customers, showcasing effective negotiation skills to handle last-minute changes and upsell daily specials or complementary items to enhance the
customer experience.
Assistant Manager
Dominos's Pizza
Vancouver, BC
01.2024 - 01.2025
- Managed high-volume customer calls, resolving billing, order, and service issues with a calm, professional, and client-focused approach.
- Took full ownership of customer concerns from first contact to resolution, using active listening and problem-solving to de-escalate complaints and deliver effective solutions.
- Accurately documented interactions and multitasked across systems in a fast-paced, performance-driven environment while meeting service standards.
Customer Service Representative
Dominos's Pizza
Vancouver, BC
01.2023 - 01.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Processed customer orders efficiently using point-of-sale systems to ensure accuracy.
- Assisted in maintaining clean and organized workstations, promoting a positive dining environment.
- Collaborated with team members to streamline delivery operations and improve order turnaround times.
Education
Post Secondary Diploma - Business Management
Langara College
Vancouver, British Columbia01-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
General Manager
Domino's Pizza
01.2025 - Current
Assistant Manager
Dominos's Pizza
01.2024 - 01.2025
Customer Service Representative
Dominos's Pizza
01.2023 - 01.2024
Post Secondary Diploma - Business Management
Langara College