Ruchit Sathwara
Toronto,ON
Summary
Dynamic Store Manager at Subway with a proven track record in enhancing customer satisfaction through effective staff training and proactive problem-solving. Skilled in inventory control and store operations, I excel in multitasking and fostering positive customer relations, ensuring a clean and safe environment while driving sales through strategic merchandising.
Overview
3
3
years of professional experience
Work History
Store Manager
Subway
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Supervisor
Subway
01.2022 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor Of Science - Computer Science
York University
Toronto, ON12.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
Languages
English
Timeline
Store Manager
Subway
10.2023 - Current
Supervisor
Subway
01.2022 - 09.2023
Bachelor Of Science - Computer Science
York University
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