RUCHIT BADHEKA
Customer Service Lead
Kitchener,ON
Summary
Hardworking, sociable, and organized food server with exceptional customer service skills and over 6 years of experience in establishments serving 100+ customers daily. Looking to leverage skills and industry knowledge to help an organization achieve its goal of offering excellent services
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Project Supervisor
Deutsche Bank
Mumbai
01.2022 - 08.2023
- Supervised work of 3 team members, offering constructive feedback regarding work performance.
- Monitored timelines and flagged potential issues to be addressed.
- Prepared all supplies and equipment needed for daily transport to job site.
- Updated customers and senior leaders on progress and roadblocks.
- Monitored deadlines and milestones to keep team on track with project schedule.
Customer Service Supervisor
3 Wise Monkeys
Mumbai
02.2018 - 12.2021
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
Restaurant Server
3 Wise Monkeys
Mumbai
04.2015 - 01.2018
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
Call Centre Executive
First Source Financial
Mumbai
06.2014 - 03.2015
- Worked effectively in fast-paced environments.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Updated customer records in CRM to document interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
B.B.A - Business Administration
Sikkim Manipal
University
01.2011 - 05.2014
Skills
Proactively
Organisational Lean Six Sigma
Presentation skills
Attention to Detail
Flexible and Adaptable
Excellent Communication
Customer service
Accomplishments
- MS Office Expertise to develop inventory tracking spreadsheets.
- Documented and resolved multiple customer issues which led to multiple performer of the month & consistent performer of the year awards
Availability:
Weekdays from 7AM - 6PM & 11PM - 7AM
24 hours availability on Weekends
Timeline
Project Supervisor
Deutsche Bank
01.2022 - 08.2023
Customer Service Supervisor
3 Wise Monkeys
02.2018 - 12.2021
Restaurant Server
3 Wise Monkeys
04.2015 - 01.2018
Call Centre Executive
First Source Financial
06.2014 - 03.2015
B.B.A - Business Administration
Sikkim Manipal
University
01.2011 - 05.2014