Ruchika S Brilenko
Toronto,Canada
Summary
Detail-oriented Receptionist and administrative professional with experience in client service, and managing complex workflows. Proficient in multi-line phone systems, scheduling, and employee relations. Skilled in problem-solving, communication, and working with diverse populations, including those facing challenging circumstances. Dedicated to maintaining organizational policies while providing a welcoming and supportive environment for clients and staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist & Administrator
Penguin Random House
01.2023 - Current
- Managed multi-line VOIP communication systems, acting as an operator for internal and external calls
- Directed callers to appropriate services and liaised with managers to handle crisis situations effectively
- Supported recruitment and selection in collaboration with the Manager of Organizational Development
- Administered payroll, pension, and benefits plans while managing employee file updates for salary, bonuses, and leaves
- Assisted with onboarding and offboarding processes, including preparing offer letters, termination documents, and client intake forms
- Collaborated with administrative and operations teams to maintain seamless processes
- Ensured timely delivery, pickup, and storage of mail and packages, facilitating efficient office operations
- Adhered to confidentiality policies and promoted a respectful, client-centered approach in all tasks
- Created training materials for managers, promoting understanding of collective agreements
Human Resources Assistant
Accenture
01.2021 - 01.2022
- Acted as the primary point of contact for employee inquiries, resolving issues with empathy and efficiency
- Screened resumes, scheduled interviews, and prepared offer letters to streamline recruitment
- Audited pay stubs and employee data using Workday and PeopleSoft, ensuring accuracy and compliance
- Assisted union representatives with policy clarifications and managed sensitive documentation
Supervisor
Friar, Restaurant
01.2020 - 01.2021
- Recruited, trained, and mentored team members to deliver exceptional customer service
- Managed timecards and payroll to ensure accurate employee compensation
- Maintained operational efficiency through inventory checks and profit tracking
Education
Human Resources Management -
York University
01.2022
Bachelor - Business Administration
Delhi University
01.2018
Skills
- Multi-Line Phone System Management
- Client and Crisis Communication
- Payroll and HRIS Administration (Workday, PeopleSoft, UKG)
- Onboarding and Offboarding Coordination
- Training Material Development
- Organizational Policy Adherence
Certification
Mental Health First Aid Training, Mental Health Commission of Canada
Timeline
Receptionist & Administrator
Penguin Random House
01.2023 - Current
Human Resources Assistant
Accenture
01.2021 - 01.2022
Supervisor
Friar, Restaurant
01.2020 - 01.2021
Bachelor - Business Administration
Delhi University
Mental Health First Aid Training, Mental Health Commission of Canada
Human Resources Management -
York University
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