Ruchika Parekh
Brampton,ON
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
9
9
years of professional experience
Work History
Warehouse Receiving Clerk
TJX Canada
Brampton, ONTARIO
03.2019 - Current
- Identified, corrected and reported data entry errors.
- Analyzed and processed current data records to provide detailed reports.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained inventory of shipping materials and supplies.
Customer Care Representative
muthoot finance
Ahmedabad, Gujarat
02.2016 - 04.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided guidance and advice on loan options to customers.
- Assisted customers with questions or issues related to their existing loans or loan applications.
- Managed customer portfolios and provided regular updates regarding changes in the marketplace that may affect them.
Customer Care Representative
India Infoline
Ahmedabad, Gujarat ,India
05.2015 - 01.2016
- Developed key customer relationships to increase sales.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Demonstrated expert knowledge of store products and promotions.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
Master of Computer Applications
IGNOU
Ahmedabad, GJ05.2017
Hardware And Networking Course
IGNOU
Ahmedabad, GJ2015
Skills
- Upselling and Crossselling strategies
- Sales experience and Client Service
- Customer Needs Assessment
- Interpersonal Communication
- Merchandising proficiency
- Sales Presentations and planning
Timeline
Warehouse Receiving Clerk
TJX Canada
03.2019 - Current
Customer Care Representative
muthoot finance
02.2016 - 04.2018
Customer Care Representative
India Infoline
05.2015 - 01.2016
Master of Computer Applications
IGNOU
Hardware And Networking Course
IGNOU
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