Ruchika Maggon
Vancouver,Canada
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Professional maintains smooth and efficient operations through effective team leadership and management. Possesses excellent budget management, human resources and analytical problem-solving abilities. Well-versed in market conditions and agile in capitalizing on emerging opportunities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Manager
Fixman Auto Glass Repairs LTD.
Surrey, BC
10.2022 - Current
- Reduced operating costs by 15% and increased customer satisfaction by 10% through streamlined service center workflows and enhanced financial reporting.
- Implemented an escalation management system, reducing unresolved service complaints by 30% and improving customer retention rates.
- Collaborated cross-functionally to resolve resource conflicts, identify capacity gaps, and implement allocation solutions.
- Contributed to process improvement initiatives aimed at streamlining resource management workflows.
- Ensured financial compliance by monitoring service desk operations and producing monthly reconciliation reports.
- Provided administrative support including documentation, data maintenance, and report preparation.
- Gained hands-on experience with resource management tools and developed strong skills in Excel and data analysis.
Senior Manager
TMS LOGISTIC
India
01.2020 - 05.2022
- Optimized logistics operations, achieving a 20% reduction in transportation costs and a 15% improvement in order fulfillment times.
- Analyzed inventory turnover ratios, reducing excess stock by 25% and improving working capital utilization.
- Negotiated supplier contracts, achieving a 10% cost reduction and increasing profit margins.
- Directed cross-functional teams, increasing overall productivity by 30% through real-time KPI monitoring and reporting.
- Implemented financial forecasting models, improving budget accuracy by 20%.
MIS Analyst
Tayseer Networks LLC.
Dubai, UAE
05.2015 - 11.2019
- Increased operational efficiency by 30% through the implementation of advanced MIS reporting systems and automated dashboards.
- Conducted financial risk analysis and generated periodic reports on resource utilization and availability for leadership and project managers.
- Supported end-of-the-end resource planning by analyzing project requirements and forecasting staffing needs.
- Achieved a 25% improvement in accounts receivable collections by implementing enhanced customer reconciliation processes.
- Prepared investment budgets and financial statements, improving decision-making accuracy for capital allocation.
- Maintained accurate and up-to-date resource allocation data, ensuring efficient project staffing and optimal utilization.
- Coordinated scheduling and deployment of resources, aligning assignments with project timelines and business priorities.
- Provided administrative support including documentation, data maintenance, and report preparation.
- Gained hands-on experience with resource management tools and developed strong skills in Excel and data analysis.
Assistant Manager Operations
Berkeley Middle East
Dubai, UAE
05.2013 - 05.2015
- Reduced operational costs by 20% through workflow optimization and improved financial resource management. Improved customer satisfaction ratings by 15% by implementing data-driven customer service strategies.
- Achieved a 10% increase in sales revenue by setting clear financial targets and performance-based incentives for the sales team.
- Enhanced budgeting processes, reducing variances between planned and actual expenditures by 12%.
- Developed training programs that improved employee retention by 25% and increased team productivity by 20%.
Education
Masters Of Business Administration - Finance & Marketing
University Canada West
Vancouver, BC12.2023
Masters Of Business Administration - HR & Finance
Guru Jambheshwar University of Science and Technology
10.2013
Bachelor in Commerce - undefined
Kurukshetra University
07.2010
Skills
Microsoft Office
SAP
Resource Planning & Allocation
Data Management & Reporting
Project Coordination
Process Improvement
Analytical Thinking
Communication & Collaboration
Adaptability & Initiative
QuickBooks
Financial and Management Reporting
Client and Business Management
Certification
Class 5 Driving License
Languages
English, Hindi, Punjabi (Fluent in Speaking, Reading and Writing)
English
Full Professional
Timeline
Center Manager
Fixman Auto Glass Repairs LTD.
10.2022 - Current
Senior Manager
TMS LOGISTIC
01.2020 - 05.2022
MIS Analyst
Tayseer Networks LLC.
05.2015 - 11.2019
Assistant Manager Operations
Berkeley Middle East
05.2013 - 05.2015
Masters Of Business Administration - Finance & Marketing
University Canada West
Masters Of Business Administration - HR & Finance
Guru Jambheshwar University of Science and Technology
Bachelor in Commerce - undefined
Kurukshetra University