RUCHIKA DUGGAL
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
PSB
06.2019 - 06.2023
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved accounting, service and delivery concerns.
Education
B Tech - Engineering
Juit
06.2010
Skills
- Customer Relations
- Credit Card Payment Processing
- Senior Leadership Support
- Active Listening
- Microsoft Excel
- Retail Sales Customer Service
- Microsoft Word
- Microsoft PowerPoint
- Lead Generation
- Problem-Solving Ability
- Computer Proficiency
- Product Promotion
- Critical Thinking
- Documentation
- Administrative Support
- Customer Consulting
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
PSB
06.2019 - 06.2023
B Tech - Engineering
Juit
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