Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
References
Timeline
Generic

Ruchika Chitkara

Montreal,QC

Summary

Dynamic professional with extensive experience in team management and customer service, notably at Harvest Beer Wine Spirits. Proven track record in developing promotional campaigns and exceeding sales targets. Skilled in cash handling and lead generation, fostering a positive workplace environment while driving results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Startup business

Event Décor
01.2023 - Current
  • Creative decorations
  • Team management
  • Side hustle to do something interesting
  • Instagram- decorbyruchi

Supervisor

Harvest Beer Wine Spirits
Dartmouth, NS
02.2025 - 05.2025
  • Evaluated employee performance regularly through one-on-one meetings and formal reviews.
  • Developed promotional campaigns for seasonal products or special events such as holidays or sporting events.
  • Performed administrative tasks such as filing paperwork or updating records.
  • Resolved customer complaints in a professional manner, escalating issues when necessary.
  • Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
  • Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.

Sales Associate

American Eagle
01.2023 - 01.2024
  • Cash handling
  • Team management
  • Clothing suggestions to the customers
  • Assist the customers with excellent communication and engaging skill

Shift Manager

Johnny and Jak's McDonald's
Vancouver
01.2021 - 01.2024
  • Company Overview: Vancouver
  • Managed a team of 35 people from various backgrounds and assisted them in excelling various skills set of restaurants
  • Created the new distribution system of tasks among crew members Over exceeded the targets by 10%
  • Created and coordinated the communication and achieved success as a shift leader
  • Assisted the restaurant in achieving monthly and yearly targets. Built and implemented a positive and affirmative workplace environment for the team on floor
  • Vancouver

Customer sales executive

KocharInfoTech Ltd.
01.2017 - 01.2019
  • Customer Interaction- Interacting with the customers to understand their needs, address inquiries and provide information about product and services
  • Sales- Actively promoting and selling products and services to the customers.
  • Lead Generation- Generating leads through various methods such as cold calling, networking, and referrals to identify potential customers.
  • Customer Service- Providing excellent customer service before, during, and after the sales process. This includes handling customer complaints, resolving issues and ensuring customer service.

Sales Associate

Peoples Jewelers store
01.2022
  • Customer handling and cash deposits
  • Suggestions to the customers as per their desired jewelry

Shift Supervisor

Chicken Little Cafe
  • Managed a team of people from various backgrounds
  • Created and coordinated the communication and achieved success as a shift leader
  • Helping out with Summer events.
  • Helping in inventory management.

Education

Graduated - General Arts

Langara College
Vancouver
01.2022

Skills

  • Promotional campaigns
  • Team management
  • Customer service
  • Inventory management
  • Cash handling
  • Lead generation

Certification

  • Certification in MS Excel
  • Certification in MS Word
  • Certification in MS PowerPoint
  • Certification in MS Office
  • Certification in Quickbooks

References

Reyme, General Manager at McDonald's, (604) 718-11

Volunteer Experience

  • Member of the Surrey central sports club. I enjoy sport, travelling, listening to music and sharing a great meal with friends.
  • I love working for wedding flower décor.
  • I like reading books, making paintings and creating content on instagram.

References

References available upon request.

Timeline

Supervisor

Harvest Beer Wine Spirits
02.2025 - 05.2025

Startup business

Event Décor
01.2023 - Current

Sales Associate

American Eagle
01.2023 - 01.2024

Sales Associate

Peoples Jewelers store
01.2022

Shift Manager

Johnny and Jak's McDonald's
01.2021 - 01.2024

Customer sales executive

KocharInfoTech Ltd.
01.2017 - 01.2019

Shift Supervisor

Chicken Little Cafe

Graduated - General Arts

Langara College

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Ruchika Chitkara