Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruchika

Delta,Canada

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Recruiter Specialist

Pro Recruitement Services
02.2023 - 10.2023
  • Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
  • Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
  • Evaluated current recruitment processes periodically, recommending changes when necessary to maintain optimal efficiency levels within the team.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Supervisor

Payless Carpet LTD.
10.2018 - 07.2021
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Collected, arranged, and input information into database system.

Manager

MS Builder
03.2013 - 05.2018
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Customer Service Representative

Bank of America
06.1999 - 04.2001
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Intermediate Level French - French

Alliance Francais
Vancouver, BC
07.2024

MBA: HR & Marketing -

Symbiosis Institute of Management Studies
Pune, India
01.2003

Bachelor of Arts: Office Management -

Jesus & Mary College
New Delhi, India
04.1999

Diploma: French -

Alliance Française
New Delhi, India
04.1999

Skills

  • Player Engagement
  • Technical Proficiency
  • Continuous Improvement Projects
  • Business Processes and Procedures
  • Critical Thinking
  • Employee Coaching and Motivation
  • Answering Emails
  • Sales and Upselling
  • Customer Inquiry Response
  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations

Languages

English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Recruiter Specialist

Pro Recruitement Services
02.2023 - 10.2023

Supervisor

Payless Carpet LTD.
10.2018 - 07.2021

Manager

MS Builder
03.2013 - 05.2018

Customer Service Representative

Bank of America
06.1999 - 04.2001

Intermediate Level French - French

Alliance Francais

MBA: HR & Marketing -

Symbiosis Institute of Management Studies

Bachelor of Arts: Office Management -

Jesus & Mary College

Diploma: French -

Alliance Française

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Ruchika