Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Ruchi Shah

Ruchi Shah

North York, Toronto,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scotiabank Sales Representative

Teleperformance
Toronto, ON
03.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over 300 calls per shift to meet fast-paced call center demands.
  • Sold about 150 credit cards solutions within 4 months period, achieving about $ 0000000 of target.

Licensed Insurance Advisor

Royal Bank of Canada
Mississauga, ON
02.2020 - 08.2021
  • Analyzed customer needs and provided best options, upselling products and services
  • Provided customer with individualized support and broad knowledge of company products to bring targeted services to individuals with verifying needs
  • Supported different departments such as Travel Insurance with customer service due to high volume of calls during pandemic
  • Participated in Tele-Interview Project, where contacted client and scheduled appointments to complete health and life style questionnaire
  • Engaged customers and provided high level of service by carefully explaining details about coverage based on their needs analysis.

Shift Supervisor

Fat Bastard Burrito Co
Toronto, ON
06.2017 - 01.2020
  • Collaborated with team members to improve performance and implemented training updates
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Absorbed communication skills with customers, supervised cash flows, customer service and management
  • Supervised and managed team of employees in fast paced work environment where the main goal is to make each customer satisfied and everyday operations easy for both employees and customers.

Executive

Finar Foundation, CSR arm of Finar Ltd
Ahmedabad, India
01.2016 - 11.2016
  • Shared mission of organization with public through successful community outreach and marketing strategies
  • Actively contributed to CSR activities of organization in area such as Education, Health and Environment
  • Facilitate from design to execution of activities on Ground levels

Assistant Manager

Finar Ltd
Ahmedabad, India
05.2015 - 05.2016
  • Prepared Financial Budgets with comparison and reports, schedules, cash flows and monthly financial statements
  • Improved productivity by overseeing and supporting account management team
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency with team work approach
  • Actively participated in company’s CSR arm – Finar Foundation as Executive.

Education

Supply Chain Management (SCM -

Seneca College Newnham Campus
12.2018

International Business Management (IBS -

Seneca College Newnham Campus
12.2017

Bachelor of Business Administration (BBA) - Finance, Services, Human Resource Management

B.K. Majumdar Institute of Business Administration (Ahmedabad University
Ahmedabad, Gujarat
04.2015

Skills

Soft Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Good listening skills
  • Needs Assessment
  • Team Support

Technical Skills

  • MS Office
  • AS400
  • Edge
  • Syntelate
  • Salesforce

Certification

  • Certification in Vedic Mathematics (AMA, Ahmedabad)
  • Certification in Basic Computer Skills (AMA, Ahmedabad)
  • Certification in Singing - Gayan and Vadan level 1 (Instrument: Harmonium) with 86%
  • Enjoy Dancing – took classes for Bharatanatyam (2 Years), Hip-hop and Contemporary.
  • In my free time, I love to travel, explore new places, make new friends, cook, sometimes go for a walk, just sit at a coffee shop or watch Netflix and chill.

Timeline

Scotiabank Sales Representative

Teleperformance
03.2022 - Current

Licensed Insurance Advisor

Royal Bank of Canada
02.2020 - 08.2021

Shift Supervisor

Fat Bastard Burrito Co
06.2017 - 01.2020

Executive

Finar Foundation, CSR arm of Finar Ltd
01.2016 - 11.2016

Assistant Manager

Finar Ltd
05.2015 - 05.2016

Supply Chain Management (SCM -

Seneca College Newnham Campus

International Business Management (IBS -

Seneca College Newnham Campus

Bachelor of Business Administration (BBA) - Finance, Services, Human Resource Management

B.K. Majumdar Institute of Business Administration (Ahmedabad University

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Ruchi Shah