Ruchi Sapple

• People management: leads by example and demonstrates the importance of treating every team member and guest with respect,
• Provides ongoing, specific direction and coaching to team members,
• Trains, orients, and monitors new team members, using the Positional Training System and our
feedback binder,
• Reports to the Restaurant Manager regarding team member performance (positive or negative).
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstration of floor leadership,
• Responds to guests in a friendly manner while maintaining an appropriate sense of urgency,
• Operations Management-displays knowledge of and works in compliance with applicable
legislations.
• Complies with and enforces all Tim Horton’s operations standards and procedures,
• Ensures that all product and packaging is properly merchandised and available,
• Responsible for shift and day end cash procedures and reconciliation,
• Supervise team members to ensure primary and secondary duties are completed,
• Ensures all restaurants’ policies and procedures are followed during the shift (e.g. Cash Handling
Policies, Meal and Break Policies, and food safety policies),
• Completes all required shift documentation (e.g. record of waste walk thru, pre-rush checklist etc),
• Escalates to management any issues and problems as needed.

• Reacts immediately to issues requiring attention during shift.

• Patrolling the premises
• Monitoring surveillance cameras
• Inspecting vehicles
• Writing security reports.
• Practising interpersonal communication
• Handling difficult situations with tact
• Remaining vigilant at all times
• Being knowledgeable about legal regulations

• Trained new employees
• Supervising team members during shifts
• Maintain overall work environment
• Problem solving and handling situations
• Assist in developing a culture of delivering outstanding customer service,
• Assist with the continuous monitoring of the performance of team members
• Contribute to consistent monitoring and maintenance of operating costs in line with with budgets.
• Develop and contribute ideas based on increasing customer numbers and profitability.
• Contribute to efficient and cordial working relationship between Kitchen and store front.

• Spearheading all faculty and programmatic staff recruitment at The English World
• Providing timely communication to/from the President, Manager, and Faculty for recruitment procedures with the authority to make independent decisions.
• Developing and maintaining records as required for preparation, presentation and communications of relevant information to necessary departments for institution, audits, meetings, etc.
• Collaborating with Manager, Faculty, and IT to facilitate and improve processes and services to the Academic department, including: faculty academic confidential files, process improvement, and policy questions.
• Creating and maintaining documents through filing, retrieval, retention, storage, and compilation.
• Serving as a resource to the Manager and faculty and administer on all processes that support faculty appointments, promotions/tenure reviews, reappointments, and searches.
• Advising foreign faculty and visitors regarding visas and preparing required documentation.
• Maintaining a collaborative relationship with Human Resources to understand policies and practices related to employment, compensation, and performance management, to ensure that all employee issues are resolved effectively and in compliance with institution. practices.
• Initiating contact with faculty and other appropriate staff/faculty for content to ensure that information posted to the website is correct, up‐to‐date and the website serves as an effective resource for those seeking information about the department programs, services and faculty.
• Supervising maintenance of faculty guest house