Ruchi Chhatani
Sioux lookout,ON
Summary
Detail-oriented and organized professional with a strong background in financial transactions, customer service, and administrative tasks. Proven expertise in processing transactions, maintaining accurate financial records, and thriving in fast-paced environments. Known for exceptional problem-solving abilities and effective communication skills, with a keen eye for detail. Eager to leverage financial and customer service knowledge in the Financial Clerk role at Tikinagan Child & Family Services.
Overview
6
6
years of professional experience
Work History
Bank Teller
Bank of Montreal
2024.11 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Client Service Representative
Toyota Financial Services
2024.01 - 2024.07
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
HR Coordinator
Mindlance
2022.03 - 2022.10
- Led end-to-end recruitment process, placing qualified candidates, improving team efficiency
- Collaborated with hiring managers to align staffing with organizational goals, enhancing productivity
- Implemented HR initiatives, increasing employee satisfaction and retention measurably
- Drove end-to-end recruitment efforts, resulting in successful placements of qualified candidates and measurable improvements in employee satisfaction metrics
- Handled high-volume calls, resolving customer inquiries on financial services and account management
- Resolved technical issues and provided accurate information, enhancing customer satisfaction
- Maintained professionalism and empathy in handling sensitive financial matters and client concerns
- Documented customer interactions to ensure accurate records and facilitate follow-up communications
- Collaborated with team to achieve departmental goals and improve overall customer satisfaction
Executive IT Recruiter
Ask consulting
2021.01 - 2022.02
- Built strong client relationships, understanding complex staffing needs, enhancing placement success
- Matched candidate skills with client requirements, significantly improving recruitment outcomes
- Provided strategic recommendations using market insights, shaping effective recruitment strategies
- Analyzed market trends and candidate profiles to optimize recruitment strategies, resulting in improved match rates and reduced time-to-hire for critical IT positions
HR and Recruiter Internship
Tech Mahindra
2020.09 - 2020.12
- Supported HR processes and recruitment, ensuring meticulous attention to detail and organization
- Assisted in candidate identification and screening, demonstrating a proactive talent acquisition approach
- Enhanced recruitment processes, optimizing HR department efficiency and effectiveness
- Analyzed and improved candidate screening methodologies, boosting overall talent acquisition success
Customer Experience Representative
TaskUs
2019.09 - 2020.09
- Delivered exceptional customer service, consistently resolving inquiries with a focus on client satisfaction
- Proficient in handling inbound and outbound calls, ensuring a positive and efficient customer experience
- Developed and implemented customer-centric approaches, contributing to improved communication and problem-solving skills
- Transitioned seamlessly from customer service to HR, leveraging insights gained to enhance employee engagement strategies
Education
BACHELORS OF BUSINESS ADMINISTRATION - HUMAN RESOURCES MANAGEMENT
SDPS WOMEN'S COLLEGE
INDORE07.2020
Skills
- Talent Acquisition
- Employee Relations
- Recruitment Strategy
- Strategic Staffing
- Customer Service Excellence
- Negotiation Skills
- Communication
- Interpersonal Skills
- Problem Solving
- Time Management
- Relationship Building
- Microsoft Office Suite
- Attention to Detail
- CRM Tools
Languages
English
Full Professional
Hindi
Native or Bilingual
Sindhi
Full Professional
Timeline
Bank Teller
Bank of Montreal
2024.11 - Current
Client Service Representative
Toyota Financial Services
2024.01 - 2024.07
HR Coordinator
Mindlance
2022.03 - 2022.10
Executive IT Recruiter
Ask consulting
2021.01 - 2022.02
HR and Recruiter Internship
Tech Mahindra
2020.09 - 2020.12
Customer Experience Representative
TaskUs
2019.09 - 2020.09
BACHELORS OF BUSINESS ADMINISTRATION - HUMAN RESOURCES MANAGEMENT
SDPS WOMEN'S COLLEGE