Rucha Parekh
Hamilton,ON
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Insurance position to help launch career while achieving company goals.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Adjuster
Sedgwick Claims Management Services Ltd
Hamilton, ON
06.2023 - Current
- Manage the end-to-end process of insurance claims, ensuring accuracy and adherence to company procedures.
- Maintain detailed and organized records of claims, correspondence, and related documentation.
- Communicate effectively with clients, policyholders, and other stakeholders to gather information, provide updates, and address inquiries.
- Interpret insurance policies to determine coverage, liability, and appropriate settlement options.
- Generate and submit comprehensive reports on claims status, trends, and key performance indicators
- Adapt to changes in policies, procedures, and industry regulations, ensuring up-to-date knowledge and compliance.
Technical Support Representative
Concentrix
Hamilton, ON
10.2022 - 05.2023
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained up-to-date case documentation for future reference.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Assisted customer in understanding products, components and systems using technical demonstration.
Customer Service Representative
Walmart
Hamilton, ON
02.2022 - 10.2022
- Responsible for daily/monthly sales targets
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolves customer issues and answers questions responsibilities include receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
Customer Service Representative
Tech Mahindra - Reliance
Ahmedabad, Gujarat
10.2020 - 12.2021
- Fulfilling management expectations by achieving all the operational parameters and incentive goals
- Managing customer and sub-departments and being in constant communication with Customers and helping them with their queries and purchase
- Named as best customer service executive and most customer satisfaction feedbacks for 2 months and best customer service agent for 4 months
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Post Graduate Degree - Insurance Management
Mohawk College
Hamilton, ON04.2023
Higher secondary - Commerce And Business Administration
Gujarat Board
Ahmedabad01.2019
Skills
- Claims Processing
- Risk Assessment
- Claims Investigation Skills
- Communication
- Policy Knowledge
- Investigation
- Customer Service
- Documentation
- Negotiation
- Analytical Thinking
- Adaptability
- Time Management
- Conflict Resolution
Certification
CIP - Honours in Principle & Practices (Ongoing)
ICSI Certified for C.S. Foundation
Microsoft Tools Certified
Customer Service Foundation Certified
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Insurance Adjuster
Sedgwick Claims Management Services Ltd
06.2023 - Current
Technical Support Representative
Concentrix
10.2022 - 05.2023
Customer Service Representative
Walmart
02.2022 - 10.2022
Customer Service Representative
Tech Mahindra - Reliance
10.2020 - 12.2021
Post Graduate Degree - Insurance Management
Mohawk College
Higher secondary - Commerce And Business Administration
Gujarat Board
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