Ruby Jane Kangleon
Retail Operations Management
Union City
Summary
Dedicated Operations Management professional with history of meeting company goals utilizing consistent and organized practices to produce a quality business environment for both associates and customers . Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Store Manager
BevMo by GoPuff
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Operations Manager
CVS Health
07.2023 - 10.2023
- Set and implemented strategic goals and initiatives to align company with mission, values and vision.
- Utilized data analytic techniques to identify areas for improvement.
- Managed Inventory ensuring optimal stock levels at all times.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Analyzed financial data to identify trends and develop solutions that improved profitability.
- Prepared staff work schedules and assigned specific duties.
- Reviewed customer and staff feedback to improve operational strategies.
Retail Operations Manager
Bed Bath & Beyond
01.2010 - 01.2023
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Lead Project Completions with effective time management, with results reflecting improved customer satisfaction, and meeting and exceeding company expectations.
- Scheduled employee tasks, conducted performance reviews, maintained Human Resources roles and executed daily store operational goals to maximize team productivity.
- Conducted inventory analysis to prepare for training staff to fully comprehend the entirety of how an effective inventory management flows.
- Trained associates and management staff, provided coaching and mentorship to optimize productivity, increase sales, quality customer service and inventory management.
- Instrumental in sales increase successes and improved operations each location I was assigned to.
Retail Operations Manager
Walmart Stores, Inc
09.1993 - 12.2009
- Monitored inventory levels to determine stock allocations and ordering.
- Directed and supervised retail staff to ensure project deadlines and objectives are achieved.
- Provided training to all store retail positions to develop their skills and enhance their job performance.
- Supported Human Resources functions to ensure staffing development, compensation, labor relations, and associate safety and health.
- Spent 5 years as District Office Trainer, assisting in coaching, training and auditing store HR store personnel, Inventory Control associates, Accounting and Administrative Service associates.
- Co-Management (Store Manager in training) experience, assisting store management in multiple locations.
Coding / IT / QA Accounting Associate
SPI Technologies Formerly Saztec Philippines Inc
05.1990 - 07.1993
- Coded documentations to convert to computer-readable entities.
- Quality Assurance Proofing from data production entry to data conversion.
- Program Modifier on Accounting and Payroll systems and administration.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Education
Bachelor of Science - Mathematics
St. Paul University
Quezon City, Philippines03-1990
Skills
- Project Scheduling and Management
- Effective Leadership
- Quality Staff training/development
- Coaching and mentoring
- Effective Communication
- Inventory Management
- Strategic Planning
- Human Resources Roles
Certification
SQL Certification
Timeline
Store Manager
BevMo by GoPuff
10.2023 - Current
Operations Manager
CVS Health
07.2023 - 10.2023
Retail Operations Manager
Bed Bath & Beyond
01.2010 - 01.2023
Retail Operations Manager
Walmart Stores, Inc
09.1993 - 12.2009
Coding / IT / QA Accounting Associate
SPI Technologies Formerly Saztec Philippines Inc
05.1990 - 07.1993
Bachelor of Science - Mathematics
St. Paul University
SQL Certification
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