RUBY ANNE Duyan

• • Responsible for managing office services by ensuring office operations and procedures are organized.
  • Responsible for developing standards and promoting activities that enhance operational procedures
  • Greeting visitors, answering a high-volume of incoming phone calls and delivering service to our customers/ distributors and vendors.
  • Prepare a variety of documents and correspondence including emails, letters, reports, statistical summaries, meeting material, etc.
  • Prepare/ Analyze weekly and/or monthly reports and other management-level presentations.
  • Attend meetings and documents meeting minutes as required.
  • Schedule, coordinates appointments and meetings and managing staff calendars and schedules.
  • Design and implement filing systems
  • Supervises, mentors, train, and support clerical staff assignments to ensure maximum efficiency.
  • Monitors/ Purchase office supplies and equipment and maintaining proper stock levels and adheres to the approved budget.
  • Reconciled purchase cards and coordinate with accounts to ensure vendor invoices are paid on time.
  • Manages and administers all orders/ requisition (Canada and International) and arranges shipment in a timely manner.
  • Prepare and orders courier packages for pick-up and delivery.
  • Perform review and analysis of special projects and keep the management properly informed
  • Participate actively in the planning and execution of company events and other duties as needed.

• Manages day-to-day operations within the reception area.
• Maintain a positive relationship with wholesale customers/ distributors (Canada and USA)
• Provide backup administrative support to the sales team for both wholesale and distributor sales.
• Respond to a variety of verbal and written inquiries from internal and external customers; all levels of staff including vendors and buyers.
• Maintains various filing systems including but not limited to customer contracts, correspondence, project files, purchase orders, inventory, etc.)
• Provides general administrative and clerical support including mailing, scanning, faxing, and copying to management; open, sort, and distribute incoming correspondence (i.e., mail, packages, e-mail, phone calls)
• Prepares packages for internal and external mail and courier services distribution.
• Coordinate and oversee shipping schedule (Canada, USA)
• Investigate various operational issues (i.e., stock issues, shipping delays, chargebacks, etc.) and escalate issues to the concerned department/ managers/ CEO.
• Liaise with the warehouse team to ensure all orders are shipped in a timely manner.
• Coordinates office supplies and requisitions supplies for replacement both in the office and warehouse.
• Assist with a variety of projects and perform other duties as assigned by the President/ CEO of the company.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors.
• Maintained office in a neat clean and organized manner, filing documents
• Maintained and reviewed completed candidate records/ applications.
• Scheduled and coordinated interviews of candidates to prospective employers.
• Handled, prepared, and followed up, on all required documentation from employers and candidates, submitted the candidate immigration application through fax and mail.