Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ruby Anna Blancaflor

Edmonton,Alberta

Summary

Dynamic Food and Beverage Attendant with a proven track record at Boston Pizza, and efficient Food Counter Attendant excelling in customer service and menu development. Skilled in cash handling and conflict resolution, I consistently enhanced guest satisfaction and loyalty, driving sales through effective communication and attention to detail. Committed to maintaining high standards in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Food and Beverage Attendant

Boston Pizza Restaurant
05.2011 - 09.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Assisted in menu development, resulting in increased sales and positive feedback from customers.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Food Counter Attendant

Tim Hortons
11.2009 - 04.2011
  • Followed all safety guidelines when handling hot foods or sharp objects.
  • Assisted in food preparation tasks such as setting up ingredients for cooks.
  • Greeted customers and provided assistance with menu selections.
  • Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
  • Prepared food items such as sandwiches, salads, wraps according to recipes.
  • Checked quality of ingredients before use to guarantee freshness of products served to customers.
  • Kept accurate records of sales transactions including cash register receipts and credit card charges.
  • Performed opening and closing duties such as cleaning work surfaces, restocking supplies.

Education

Basic Training Diploma - Health Care Aide

Makami College Inc
Edmonton, AB
06.2018

Skills

  • Customer Service
  • Cash handling
  • Menu development
  • Beverage preparation
  • Food safety
  • Order accuracy
  • Team collaboration
  • Conflict resolution
  • Time management
  • Sales promotion
  • Attention to detail
  • Effective communication
  • Problem solving
  • Order delivery practices
  • Supply restocking
  • Multitasking and organization
  • Bill computation
  • Professional appearance

Affiliations

  • Member of Christian Church Event Ministry
  • Member of Church Worship Team
  • Member in Kid Church Sunday School Teacher

Timeline

Food and Beverage Attendant

Boston Pizza Restaurant
05.2011 - 09.2018

Food Counter Attendant

Tim Hortons
11.2009 - 04.2011

Basic Training Diploma - Health Care Aide

Makami College Inc

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Ruby Anna Blancaflor