Ruby Ann Blancaflor
Edmonton,Alberta
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
14
14
years of professional experience
Work History
Cleanner
Pro Maid Solution
Edmonton, AB
05.2019 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Food and Beverage Attendant
Boston Pizza Restaurant
Slave Lake, AB , Edmonton AB, Dauphin MB
05.2011 - 09.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food Counter Attendant
Tim Hortons
Strathmore, AB
11.2009 - 04.2011
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Collaborated with fellow team members to provide seamless service during peak hours.
- Promoted special menu items, resulting in increased sales of featured dishes.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Participated in regular team meetings, contributing valuable input for process improvements and enhanced customer experiences.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
Education
Basic Training Diploma - Health Care Aide
Makami College Inc
Edmonton, AB06.2018
Skills
- Chemical Handling
- Waste Management
- Quality Assurance
- Laundry
- Housekeeping
- Customer Service
- Interior and Exterior Cleaning
- Cleaning and Sanitizing
- Health and Safety Regulations
- Disinfection Practices
- Sanitation Practices
- Dusting techniques
- Time management
- Damage Prevention
Languages
English
Professional Working
Affiliations
- Member of Christian Church Event Ministry
Timeline
Cleanner
Pro Maid Solution
05.2019 - Current
Food and Beverage Attendant
Boston Pizza Restaurant
05.2011 - 09.2018
Food Counter Attendant
Tim Hortons
11.2009 - 04.2011
Basic Training Diploma - Health Care Aide
Makami College Inc