Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RUBY WYLIE

MURRIETA

Summary

Dynamic Client Care Manager with a proven track record at A Passion for Care, excelling in client needs assessment and compliance management. Skilled in relationship building and problem-solving, I effectively enhanced client satisfaction and operational efficiency. Recognized for adaptability and attention to detail, I foster collaborative environments that drive continuous improvement.

Overview

30
30
years of professional experience

Work History

Client Care Manager/Regulatory Compliance Manager

A Passion for Care
06.2020 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations with customer satisfaction, and employee productivity.
  • Maintained client files for state of California regulations
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Ensured timely completion of projects by setting priorities and effectively managing resources.
  • Collaboration with clients family, medical team and caregivers
  • Review and maintain care plans for clients in close partnership with Director of Care Management and caregivers; reviewing notes and adjusting as needed
  • Provide support and empathy to the caregiving team
  • Managed compliance efforts, reporting and audits.
  • Recruit and hire new caregivers
  • Responsible for Orientation, and following State of California Hiring regulations.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Provided introductions for new clients and caregivers
  • Arrange for Client Visits to oversee caregivers and to obtain Care Logs.
  • Assigned appropriate caregivers with specific clients based on need and fit.
  • Scheduling through Well Sky System
  • On-Call Nights and Weekends

Assistant Store Manager of Operations

Walmart
09.1995 - 06.2018
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Vocational Trait For Legal Secretary - Legal Secretary

Sawyer College of Business
San Diego
06-1993

High School Diploma -

Fort Sumner High School
Fort Sumner, NM
05-1989

Skills

  • Operational Requirements
  • Client Needs Assessment
  • Lead management
  • Relationship Driven
  • Attention to detail
  • Multitasking Abilities
  • Team collaboration
  • Problem-solving abilities
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Certified in CPR/AED
  • Task prioritization
  • Interviewing skills
  • Time management abilities
  • Continuous improvement
  • Adaptability

Languages

Spanish
Professional Working

Timeline

Client Care Manager/Regulatory Compliance Manager

A Passion for Care
06.2020 - Current

Assistant Store Manager of Operations

Walmart
09.1995 - 06.2018

Vocational Trait For Legal Secretary - Legal Secretary

Sawyer College of Business

High School Diploma -

Fort Sumner High School

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RUBY WYLIE