Ruby Rudder
Los Angeles
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Security Officer
American Guard Services
Los Angeles
08.2020 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Enforced company policies and procedures to maintain a secure environment.
Customer Service Representative
Walt Disney World Resort
Orlando
02.2011 - 04.2020
- Assisted guests with inquiries and provided accurate information about park attractions.
- Resolved customer complaints efficiently, ensuring guest satisfaction and loyalty.
- Collaborated with team members to enhance service quality and guest experiences.
Education
Bachelor of Arts - Graphic Design
Westwood College
Denver, CO 04.2012 - 07.2017
Skills
- Safety protocols
- CCTV operation
- Risk assessment
- Access control
- Customer service
- Conflict resolution
- Team collaboration
- Safety management
- Policy enforcement
- Customer relationship management
- Incident reporting
- Service quality enhancement
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Decision making
- Stress management
Timeline
Security Officer
American Guard Services
08.2020 - Current
Bachelor of Arts - Graphic Design
Westwood College
04.2012 - 07.2017
Customer Service Representative
Walt Disney World Resort
02.2011 - 04.2020