Ruby Ruby

Work History

Medical Administrative Assistant

Vancouver Island Health Authority

10.2023 - Current

Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Generated reports and logged patient information for reliable records.
Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
Greeted patients and provided required paperwork to facilitate services.
Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
Collaborated with healthcare professionals to maintain high-quality care across departments.

Customer Service Manager

Walmart Canada

10.2021 - 07.2024

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Customer Support Specialist

Nordia

03.2023 - 03.2024

Developed strong relationships with clients, resulting in repeat business and positive feedback.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Assistant Manager

Tim Hortons

03.2023 - 03.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Managed inventory levels to minimize stockouts while reducing overhead costs.

Front Desk Receptionist

Best Western Hotel

06.2022 - 12.2023

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Food Service Supervisor

SUBWAY®Restaurants

10.2021 - 08.2023

Kept guest and work areas clean, organized, and sanitized per established standards.
Reduced food waste by implementing proper inventory tracking and storage practices.
Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Maintained health and food safety standards at all stages, from storage through delivery.

Food Service Worker

McDonald's

08.2017 - 09.2020

Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Overview

Work History

Medical Administrative Assistant

Customer Service Manager

Customer Support Specialist

Assistant Manager

Front Desk Receptionist

Food Service Supervisor

Food Service Worker

Education

High School Diploma -

Bachelor of Arts - Arts Education

Languages

Timeline

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