Ruby Rocha
Salinas
Summary
Dedicated professional with a proven track record at a high volume patient eye clinic. Who strives in patient care and diagnostic testing. Excelled in multitasking and providing compassionate assistance, significantly enhancing patient experiences. Skilled in technician and scribe duties. Fluent speaking Spanish, reading, and writing. Consistently learning new skills to improve in any way possible.
Overview
8
8
years of professional experience
Work History
Ophthalmic Technician/Ophthalmic Scribe
Vantage Eye Center
Salinas, CA And Monterey, CA
02.2021 - Current
- Contributed to a positive patient experience, providing compassionate assistance during eye examinations and answering questions as needed.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.
- Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
- Set up minor OR procedures, assist Dr.'s during procedures and after. Send proper medication for patient if needed after procedure.
- Prepare pre-op paperwork, discuss surgery details and instructions with patient. Obtain information from patient needed for surgery.
- Experience with opthalmic machinery like the OCT machine, Optos, Corneal topography, A-scan, Humphrey Visual Fields, Auto Refractor, tonometer, pachymetry, ect.
- Accompanied physicians through day in fast-paced, stressful environments.
- Used NextGen to input information into computerized patient record system.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
- Assisted ophthalmologists with comprehensive eye exams, providing thorough documentation of each step for future reference.
- Maintained accurate inventory of examination room supplies, ensuring the availability of necessary materials for each appointment.
Retail Sales Associate
Vans
Salinas, CA
06.2019 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Visual Merchandiser
Old Navy
Salinas, CA And Gilroy CA
11.2016 - 05.2019
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Performed closing procedures numerous times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
Education
High School Diploma -
Monterey County Home Charter School
Salinas, CASkills
- Patient care
- Multitasking efficiency
- Customer assistance
- Visual merchandising
- Diagnostic testing
- HIPAA compliance awareness
- Cash handling
- Creative vision
- Chart documentation
- Patient history documentation
- Reliability and punctuality
- Attention to detail orientation
- Phone etiquette
- Retinal imaging techniques
- Fluent in Spanish
- Clinical assistance
Timeline
Ophthalmic Technician/Ophthalmic Scribe
Vantage Eye Center
02.2021 - Current
Retail Sales Associate
Vans
06.2019 - 08.2019
Visual Merchandiser
Old Navy
11.2016 - 05.2019
High School Diploma -
Monterey County Home Charter School