RUBY RAMOS MARTINEZ
Cricket Wireless
Pittsburg
3
years of professional experience
Im Ruby - a passionate, ambitious, and people-oriented individual with a strong love for fashion, beauty, and business. I have always been drawn to environments where I can express my personality, connect with others, and continue growing. I bring confidence, strong communication, leadership and a genuine willingness to learn anything that comes my way. My goal is to build a career that allows me to combine my creativity, ambition, and challenge myself professionally.
Work History
Sales Associate
2 Years 2 Months- Provided personalized 1- on -1 consultations to customers, assessing their needs and recommending specific phones, accessories, plans, and features based on their usage and budget.
- Process customer transactions, payments, returns, upgrades, activations, and account related requests.
- Handle daily cash management, including counting and balancing cash drawers , maintaining accurate transaction records and preparing store deposits.
- Manage phone and accessory orders, including processing order-related emails, tracking inventory requests, and communicating updates about product availability.
- Stay current on product launches, promotions, technology, and product features to provide knowledgeable recommendations.
Delivery Center Warehouse
4 Months- Processed and organized high-volume customer orders within a fast paced delivery station.
- Scanned packages and used QR/ barcode systems to accurately identify and route orders to designated locations.
- Organized packages across rows of stowing areas while having large volume of packages and performance targets.
- Adapted quickly to changing workloads and operational demands throughout each shift.
Assistant manager
1 Year 3 Months- Delivered personalized, high end customer service by helping clients select footwear and fashion products based on their individual style, preferences and needs.
- Supported daily sales goals through customer engagement, product knowledge, upselling, and personalized styling recommendations.
- Maintained a polished and visually appealing sales floor by organizing merchandise to the brands presentation standard.
- Supported management with opening and closing procedures, cash handling, and daily deposits.
- Assisted with inventory management, shipment processing, and accurate merchandise organization.
- Maintained strong performance in a fast-paced retail environment while balancing leadership, sales, customer experience and operational responsibilities.
Education
High School
- Academic Achiever Award
- Spanish Proficiency Seal on Diploma
- GPA: 3.81
A.S. - Business Administration
Skills
Bilingual : Fluent in English & Spanish
Customer-Focused : Naturally personable
approachable
and attentive to individual customer needs.
Communication : Confident verbal communicator with the ability to connect with a wide range of personalities.
Leadership : Experienced in leading by example
supporting teammates
training new employees
and taking initiative.
Adaptability : Quick to learn new products
systems
procedures
and responsibilities.
Problem-Solving : Calm and resourceful when handling any concerns
unexpected situations
and operational challenges.
Multitasking : Able to balance customer service
sales
operational responsibilities
and team support in fast-paced environments.
Professionalism : Dependable
punctual
and committed to maintaining a positive work environment.
Worth Ethic : Self motivated
driven
and comfortable being a leader without constant direction.
Timeline
Delivery Center Warehouse
Amazon
03.2026 - 07.2026Read More
Sales Associate
Cricket Wireless
06.2024 - CurrentRead More
Assistant manager
Sheikh Shoes
05.2023 - 08.2024Read More
Pittsburg High School
High School
Read More
Los Medanos College
A.S. from Business Administration
Read More