Ruby Knight
Cranbrook,BC
Summary
Dynamic and dedicated professional with experience at Boston Pizza, excelling in customer service and phone etiquette. Proven ability to create welcoming environments and train staff, ensuring high standards of service. Bilingual and skilled in cleaning and sanitation, I consistently maintain a clean workspace while enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Boston Pizza
Cranbrook, BC
08.2024 - 05.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Created inviting environment for customers upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
The Heidout
Cranbrook, BC
05.2023 - 09.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Smoothie Maker
Booster Juice
Cranbrook Bc
09.2022 - 05.2023
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
Education
Mount Baker Secondary School
Cranbrook, BCSkills
- Phone etiquette
- Customer service
- Cleaning and sanitation
- Bilingual
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Hostess
Boston Pizza
08.2024 - 05.2025
Hostess
The Heidout
05.2023 - 09.2024
Smoothie Maker
Booster Juice
09.2022 - 05.2023
Mount Baker Secondary School