Ruby Hernandez
Inglewood
Summary
Results-driven individual with experience in retail and customer service. Expertise in conflict resolution and staff training, fostering effective communication and teamwork to drive operational success and enhance service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier and Deli Prep
Nick & Sons Gourmet Market
Manhattan Beach
09.2024 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Prepared deli items according to health and safety standards, ensuring quality and freshness.
- Built and maintained productive relationships with employees to enhance teamwork and efficiency.
- Assisted customers with product inquiries and recommendations in-store.
- Handled cash, credit, and gift card transactions securely at point of sale.
- Balanced cash drawers at shift end to ensure accurate financial reporting.
- Trained new cashiers on register operation and customer service standards.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Grow The Produce Shop
Manhattan Beach
12.2023 - 08.2024
- Processed customer transactions accurately and efficiently at the produce market.
- Assisted customers with product selections and inquiries in a friendly manner.
- Maintained cleanliness and organization of checkout areas and produce displays.
- Collaborated with team members to restock shelves and ensure product availability.
- Handled cash, credit, and debit transactions using point-of-sale systems.
- Resolved customer complaints promptly to maintain high service standards at the shop.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Assistant Manager
Winchells
Inglewood
10.2019 - 12.2023
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented efficient scheduling practices to optimize staff availability and enhance service delivery.
- Coordinated training sessions for new team members to enhance service quality.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Lawndale High School
Lawndale06-2020
Skills
- Point-of-sale operation
- Inventory management
- Product display optimization
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Staff training
- Bilingual communication
Languages
Spanish
Professional
Certification
Food Protection Manager Certification, Servsafe, 2023
Timeline
Cashier and Deli Prep
Nick & Sons Gourmet Market
09.2024 - Current
Cashier
Grow The Produce Shop
12.2023 - 08.2024
Assistant Manager
Winchells
10.2019 - 12.2023
High School Diploma -
Lawndale High School