Ruby Gonzalez
Baldwin Park
Summary
Experienced with digital marketing, and data analysis to drive e-commerce success. Utilizes strategic planning to optimize online presence and improve customer engagement. Track record of leveraging market insights to implement effective sales strategies.
Overview
8
8
years of professional experience
Work History
E-Commerce Specialist
Shepherd Hardware
02.2025 - 05.2025
- Streamlined order processing, utilizing advanced warehouse management systems and tools.
- Assisted in product listing updates on e-commerce platforms to enhance visibility.
- Coordinated order fulfillment processes to ensure timely delivery and customer satisfaction.
- Analyzed customer feedback data to identify improvement areas for product offerings.
- Supported inventory management tasks, ensuring stock levels met demand trends effectively.
- Coordinated cross-functional efforts during new product launches, ensuring timely execution of marketing campaigns and efficient distribution channels management.
E-Commerce Manager
A.A.C. Above All Co.
05.2021 - 02.2025
- Developed and executed e-commerce marketing strategies (with hired marketing agency) to enhance online brand presence.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Maintained strong customer relations and effective customer service standards.
- Analyzed website traffic and conversion data to optimize user experience and increase sales.
- Coordinated product listings, ensuring accurate descriptions and high-quality images for improved visibility.
- Managed inventory levels across multiple platforms, maintaining efficient stock replenishment processes.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Freight Imports Assistant
Apex Logistics
02.2021 - 05.2021
- Assisted in coordinating daily logistics operations and scheduling.
- Supported team with data entry and document management tasks.
- Communicated with overseas agents, carriers, customs brokers, and trucking companies to track shipments and resolve logistics issues.
- Monitored shipment status and provided updates to customers regarding cargo availability, delays, and delivery scheduling.
- Verified freight charges, handled billing, and maintained accurate shipment records in logistics systems.
Beauty Course Instructor
VanityBox Makeup Artistry
01.2020 - 04.2020
- Leading classes of 6-12 students
- Instructing sanitation from beginning to end of makeup applications
- Hands on training with students and models
Sales/Sourcing assistant/Team Leader
Insuls Co.
03.2017 - 07.2019
- Sales/Sourcing assistant: Initiate a good relationship with potential buyers.
- Searching wholesale online vendor sites to find products at lowest pricing with best quality to contact for purchasing.
- Obtaining and recording critical information from potential new suppliers such as factory profile with images of manufactured products, wholesale pricing, and product descriptions.
- Testing and evaluating multiple samples for future purchasing.
- Team Leader (BeautySsav): Managing team member hours and work schedules.
- Directly assisting workers with any needs or requests.
- Collecting weekly work assignments, reviewing work, and completing team member weekly reviews to turn into upper management.
- Working to establish relationships with beauty brads/ wholesale retailers.
Sales Representative/ Customer Service
Basic intimates
- 12.2016
- Provide customer service, Recommend, and help locate certain merchandise requested by customer, maintain knowledge of current sales and promotions going on.
Sales Representative
Cotton ON U.S.A
- 12.2015
- Provide customer service, Maintain knowledge of current sales and promotions, recommend, select, and help locate or obtain merchandise and answer customer inquiries.
Warehouse labor/packaging
Superior Communications
- 08.2015
- Unpack palettes, package cell phone cases, and label outgoing packages/palettes.
Education
High School Diploma -
Bassett High School
06-2014
Skills
- Word, Excel, and PowerPoint
- Customer support
- Order fulfillment
- Entry level to quickbooks
- Shipping coordination
- Website maintenance
- Returns handling
- Client relationship development
- Inventory management
Language
English, Spanish
Timeline
E-Commerce Specialist
Shepherd Hardware
02.2025 - 05.2025
E-Commerce Manager
A.A.C. Above All Co.
05.2021 - 02.2025
Freight Imports Assistant
Apex Logistics
02.2021 - 05.2021
Beauty Course Instructor
VanityBox Makeup Artistry
01.2020 - 04.2020
Sales/Sourcing assistant/Team Leader
Insuls Co.
03.2017 - 07.2019
Sales Representative/ Customer Service
Basic intimates
- 12.2016
Sales Representative
Cotton ON U.S.A
- 12.2015
Warehouse labor/packaging
Superior Communications
- 08.2015
High School Diploma -
Bassett High School