Ruby Garcia

As a Roadside Assistance Agent at a call center, I handled bilingual (English and French) calls from distressed clients across Canada whose vehicles had broken down, often on highways. I managed client stress, learned multiple contracts with various insurance companies, and covered clients based on their insured provider. I mastered different scripts for various situations and dispatched assistance as needed, ensuring timely support for clients in critical situations.

As the only employee at this women's shoe boutique, I was responsible for managing all aspects of store operations during my shift. This included handling returns, exchanges, customer service, cashiering, opening, and closing the store. As a keyholder, I had full autonomy to ensure a seamless and exceptional customer experience.

As a Customer Service Representative at Cineplex, my role was multifaceted, encompassing responsibilities such as cashiering, processing returns and exchanges, handling reimbursements, maintaining store cleanliness, restocking merchandise, and opening and closing the store.