Ruby Dellaway
Waterloo,Ontario
Summary
Motivated and detail-oriented university student pursuing a BA in History and Archaeology at Wilfrid Laurier University, seeking a full-time summer position. With over three years of experience in hospitality and retail, I offer strong communication, organization, and critical thinking skills, along with the ability to learn quickly and adapt in dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server & Hostess
Boathouse DTK
Kitchener, Ontario
11.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Associate & Cashier
COBS Bread
Waterloo, Ontario
01.2024 - 11.2024
- Cultivated a warm and inviting environment for customers by engaging in casual conversation and maintaining a friendly, positive attitude.
- Attentively and promptly served customers, and attended to their specific needs with product selection.
- Provided accurate information about products, prices, and services.
- Processed card, cash, and gift card transactions, as well as returns, and used a POS system.
- Answered phone calls promptly and professionally, and received and processed orders over the phone.
- Followed sanitation and food-handling guidelines from the Government of Ontario at all times.
- Performed cleaning and sanitizing measures, and maintained general store upkeep.
- Ensured all products and display cases remained stocked and presentable at all times.
- Effectively carried out and managed all opening and closing duties in a timely manner.
Education
Bachelor of Arts - Double Major in History And Archaeology
Wilfrid Laurier University
Waterloo, ON04-2028
High School Diploma -
Kitchener–Waterloo Collegiate And Vocational School
Kitchener, ON06-2023
Skills
- Critical thinking
- Organization
- Historical interpretation
- Time management
- Excellent communication skills
- Reliable and punctual
- Strong work ethic
- Detail-oriented
Certification
- Smart Serve Certificate (February 2024)
Languages
English
Native/ Bilingual
French
Professional
Affiliations
- Volunteer weekly at PetSmart through the Toronto Cat Rescue.
References
References available upon request.
Timeline
Server & Hostess
Boathouse DTK
11.2024 - Current
Sales Associate & Cashier
COBS Bread
01.2024 - 11.2024
Bachelor of Arts - Double Major in History And Archaeology
Wilfrid Laurier University
High School Diploma -
Kitchener–Waterloo Collegiate And Vocational School
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