Ruby Davis
Etobicoke,ON
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
3
3
years of professional experience
Work History
Care Coordinator, PAT Program Administrator
Numinus
08.2022 - 07.2024
- Served dual role in a busy neurology clinic, managing administrative tasks and leading the Psychedelic-Assisted Therapy program.
- Utilized EMR software for patient file management, triaging referrals, scheduling, and patient communication, ensuring adherence to security and confidentiality standards.
- Provided exceptional front desk support, handling phone, email, and in-person interactions, maintaining office organization, and managing clinic supplies.
- Effectively de-escalated high-stress situations, including medical emergencies and urgent scheduling changes, ensuring smooth operations for patients and providers.
- Coordinated appointments for a multidisciplinary team of 10+ healthcare professionals, optimizing schedules for timely patient access to care.
- Delivered comprehensive administrative support, including follow-ups on lab results, prescriptions, billing, and insurance inquiries.
- Acted as the primary contact for the Psychedelic-Assisted Therapy program, assisting patients throughout a 9+ week treatment journey, including scheduling, education, and program inquiries.
- Organized and led weekly clinician meetings to review patient progress and program changes, ensuring clear communication and follow-up with staff and patients.
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
Care Coordinator
The Morpheus Clinic for Hypnosis
05.2022 - 07.2022
- Maintained a friendly and helpful attitude as first point of contact for new and returning clients.
- Daily duties : opening and closing clinic, general office maintenance, collecting mail, updating social media platforms with video content.
- Booking consultations and paid hypnotherapy sessions using scheduling software, answering email and telephone inquiries, billing.
- Conducted 1 hour consultations and intake interviews with new clients in office and online, took detailed notes for hypnotist to review, explained care program and payment options to clients.
- Reviewed, edited and sent client treatment plans with follow ups to book. Increased booking rate by 30% improved client retention.
- Maintained and updated confidential records of clients, following up on media inquiries, editing and posting of content across social media platforms, filming and editing of video content.
- Educated clients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Sales Associate, Order Fulfillment
Bergo Designs
09.2021 - 04.2022
- Performed daily store duties including sales, assisted clients with design choices, inventory inquiries, receiving and restocking products, store maintenance and opening/closing register procedures.
- Offered exceptional customer service not limited to design consultation, product demonstration, special orders, gift wrapping. Created memorable and positive client experiences to increase sales and ensure repeat business. Managed high volumes of POS transactions, phone inquiries and special customer requests.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Point of contact for E-commerce manager, picked and packed web orders, followed up on any changes, packed appropriately for each mode of delivery with shipping information and tracked all pick ups across multiple carriers (FedEx, Canada Post, etc.) Assisted with additional administrative duties as needed.
Education
Jewelry Arts & Goldsmithing -
GEORGE BROWN COLLEGE
01.2018
Skills
- Organizational Skills
- Patient Education
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Scheduling
- Critical Thinking
- Customer Service
- Problem-solving abilities
- Conflict Resolution
Timeline
Care Coordinator, PAT Program Administrator
Numinus
08.2022 - 07.2024
Care Coordinator
The Morpheus Clinic for Hypnosis
05.2022 - 07.2022
Sales Associate, Order Fulfillment
Bergo Designs
09.2021 - 04.2022
Jewelry Arts & Goldsmithing -
GEORGE BROWN COLLEGE