Ruby Cheng
Nepean,Canada
Summary
Experienced professional with a background in customer service. Demonstrates an exceptional track record in efficiently managing diverse tasks to enhance kitchen and waitstaff operations.
Overview
3
3
years of professional experience
Work History
Volunteer
Jewish Family Services
06.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Part of a team project for youth connections
Server/Barista
Presotea
06.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Customer Service Cashier
Cafe orient
03.2022 - 03.2024
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Science - Psychology
University Of Ottawa
Ottawa, ON04-2027
Skills
- Effective communication
- Staff training
- Positive guest interactions
- Cleanliness standards
- Customer service
- Organizational skills
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Native/ Bilingual
Timeline
Volunteer
Jewish Family Services
06.2024 - Current
Server/Barista
Presotea
06.2024 - 02.2025
Server/Customer Service Cashier
Cafe orient
03.2022 - 03.2024
Bachelor of Science - Psychology
University Of Ottawa
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