Ruby Baker
Abbotsford,BC.
Summary
BC Care Aid Registry Number ( 14181) Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in assisting with daily living activities. Demonstrated ability to support patients. Experienced professional providing quality care to patients. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in a fast-paced environment. A hardworking and passionate job seeker with strong organizational skills eager to secure employment. Ready to help the team achieve company goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Community Health Worker
Fraser Health
2022.01 - Current
- Addressed patient concerns and provided support.
- Ensuring the delivery of quality services to clients.
Self Employed
Crystal Clean
2015.01 - 2022.01
- Enhanced productivity by implementing efficient cleaning methods and time management strategies.
- Coordinated various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
Faculty Administrator
Stenberg College
2013.01 - 2015.01
- Provide clerical and administrative support to a growing team of Instructors and assist managers.
- Booking external contractors' preparation of educational materials, curriculum, student handouts marking multiple-choice, invigilating exams, data entry, and maintaining inventory.
- Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
Customs Coordinator
CSA Transportation
2012.01 - 2013.01
- Process Canada Customs paperwork, and set up customs clearance.
- Data Entry, PARS/PAPS, Clear in-bond shipments.
- Follow up with customs brokers to ensure customs clearance. Provide general information and inquiries.
- Developed strong relationships with customs brokers to facilitate smooth processing of shipments.
Medical Office Assistant/Receptionist
Dr. Manhas – Clovercare Eye Clinic
2011.01 - 2012.01
- Pretest Patients – Tonometry, Auto Refraction, Spectacles, Color Deficiency, D-15, Stereo, RHA, Vision (Randot)
- Answering phones, booking appointments, sales, provide information to the patients and the public.
Medical Office Assistant/Administrative Assistant
Sergiy Fadyeyev − Pacific Hearing
2008.01 - 2011.01
- Type and proofread correspondence, forms, and other documents, data entry, accounting, and maintain and prepare reports.
- Process incoming and outgoing mail.
- Prepare invoices and bank deposits, provide general information to clients and the public, order supplies, and maintain inventory.
- Service office equipment, and arrange for service in the case of major repairs, photocopy and collate documents for distribution, mailing, and filing.
- DVA, WCB, out-of-province, RCMP, and private billings.
- Clean hearing aid and change batteries.
- Sterilized equipment and cleaned the lab.
- Prepare luncheons with doctors.
- Licensed Hearing Specialist
Medical Office Assistant
Dr. Wadge – Dr. Burger
2007.02 - 2008.02
- Medical Billing (Smart Series) Pharma Net
- Greeted patients, phones, filed, and gathered basic information: The reason for visit, weight, height, etc
- Responsible for urine testing and sterilizing instruments using an autoclave
- Process incoming and outgoing mail, and provide general information to clients and the public
- Performed Snellen chart eye tests, urinalysis weight, and height
Medical Office Assistant (Practicum)
Dr. Waiman Leung
2007.01 - 2007.02
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
Customer Service / Sales
Bowring
2006.01 - 2007.01
- Answered inquiries, assisted customers with product information, and handled cash.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
Supervisor/Cleaner
Nacel Properties
2004.01 - 2006.01
- Responsible for maintaining the cleanliness of the 3-building apartment complex.
- Managed inventory, replaced stock, and handled administrative duties.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Office Administration
License Bureau
2002.01 - 2004.01
- Registered vehicles, renewed driver's licenses, and issued plates.
- Answered inquiries by telephone and in person.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Streamlined office administration tasks for increased productivity and smooth daily operations.
Server / Bartender
Brody J Bar & Grill
2000.01 - 2002.01
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
HEALTH CARE ASSISTANT DIPLOMA -
Sprott Shaw College
Surrey, BC01.2022
Medical Office Assistant Diploma -
CDI College
Surrey, BC01.2007
Super Host Tourism Certificate -
Job Wave
Surrey, BC01.2005
Food and Beverage Server/Bartender Certificate -
Kirkland Lake, ON01.2002
Graphic Design Diploma -
Northern College
Kirkland Lake, ON01.2000
Office Administration Diploma -
Northern College
Kirkland Lake, ON01.1999
Skills
- Knowledge of medical terminology
- Understanding of body systems
- Medical office procedures
- Billing
- Customer service
- Empathy
- Ability to stay calm in stressful situations
- Work under pressure
- Multi-tasking
- Meeting deadlines
- Attention to detail
- Problem-solving
- Communication
- Teamwork
- Data entry
- Professionalism
- Compassionate
- Ability to adapt
- Good work ethic
- Patience
- Physical strength
- Emotional strength
- Interest in caring for a diverse clientele
- Ability to work independently
- Ability to work in a healthcare team
- Safe psychomotor skills
- Personal care
- Electronic medical records
- Medical coding
- Computer literacy
- Telephone skills
- Organized and detail-oriented
- Patient Care
Certification
Sprott Shaw College, Surrey, BC, 2022
- Food Safe, First Aid/CPR,
Fraser Health, Abbotsford, BC, 2021
- WHMIS, Violence Prevention PVPC. Classroom, Violence Prevention (8 Modules) Medium and High Risks.
Stenberg College, Surrey, BC, 2013
- Change Management, First Aid, CPR, Smart Board, BCVP (Violence Prevention), Serving It Right, WHMIS
Job Wave, Surrey, BC, 2008
- Super host (Face-to-Face Fundamentals).
(KEYS) Keys to Employment for Your Success
Volunteer Experience
- Volunteer – Ambassador Program, CDI College, Surrey, BC, 2008
Oriented new students, Assisted the school with student activities
Planned and organized functions
- Volunteer (Dog Walker), BC SPCA, Surrey, BC, 2007
References
Available Upon Request.
Timeline
Community Health Worker
Fraser Health
2022.01 - Current
Self Employed
Crystal Clean
2015.01 - 2022.01
Faculty Administrator
Stenberg College
2013.01 - 2015.01
Customs Coordinator
CSA Transportation
2012.01 - 2013.01
Medical Office Assistant/Receptionist
Dr. Manhas – Clovercare Eye Clinic
2011.01 - 2012.01
Medical Office Assistant/Administrative Assistant
Sergiy Fadyeyev − Pacific Hearing
2008.01 - 2011.01
Medical Office Assistant
Dr. Wadge – Dr. Burger
2007.02 - 2008.02
Medical Office Assistant (Practicum)
Dr. Waiman Leung
2007.01 - 2007.02
Customer Service / Sales
Bowring
2006.01 - 2007.01
Supervisor/Cleaner
Nacel Properties
2004.01 - 2006.01
Office Administration
License Bureau
2002.01 - 2004.01
Server / Bartender
Brody J Bar & Grill
2000.01 - 2002.01
HEALTH CARE ASSISTANT DIPLOMA -
Sprott Shaw College
Medical Office Assistant Diploma -
CDI College
Super Host Tourism Certificate -
Job Wave
Food and Beverage Server/Bartender Certificate -
Graphic Design Diploma -
Northern College
Office Administration Diploma -
Northern College
Sprott Shaw College, Surrey, BC, 2022
- Food Safe, First Aid/CPR,
Fraser Health, Abbotsford, BC, 2021
- WHMIS, Violence Prevention PVPC. Classroom, Violence Prevention (8 Modules) Medium and High Risks.
Stenberg College, Surrey, BC, 2013
- Change Management, First Aid, CPR, Smart Board, BCVP (Violence Prevention), Serving It Right, WHMIS
Job Wave, Surrey, BC, 2008
- Super host (Face-to-Face Fundamentals).
(KEYS) Keys to Employment for Your Success
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