Ruby Arora
Edmonton,AB
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service and truck dispatching in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Truck Dispatcher
BSG Carrier Inc
08.2020 - Current
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed customer accounts and invoicing.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Truck Dispatcher
DSONS Transport
10.2018 - 08.2020
- Tracked and monitored vehicle performance and maintenance.
- Directed dispatching, routing, and tracking of 12 fleet vehicles.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Provided customers with information on products and services.
- Worked closely with customers to effectively resolve issues and complaints.
Accounting Assistant (Part Time)
GTB Truck Repair Inc
12.2019 - 09.2021
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Maintained clean and organized files by keeping accounts payable/receivable records up-to-date.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
Master of Commerce - Accounting And Finance
Panjab University
Chandigarh, India04.2014
Bachelor of Commerce - Accounting And Finance
D.M. College (Affiliated By Panjab University)
Moga, Punjab04.2012
Skills
- Employee Management
- Team Collaboration
- Dispatching field personnel
- Relationship Building
- Schedule Coordination
- Customer Service
- Tracking tasks
- Advanced problem solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Truck Dispatcher
BSG Carrier Inc
08.2020 - Current
Accounting Assistant (Part Time)
GTB Truck Repair Inc
12.2019 - 09.2021
Truck Dispatcher
DSONS Transport
10.2018 - 08.2020
Master of Commerce - Accounting And Finance
Panjab University
Bachelor of Commerce - Accounting And Finance
D.M. College (Affiliated By Panjab University)
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