Ruby Arney
Cambridge
Summary
Dynamic and results-oriented professional with extensive experience in dental reception and customer service, notably at Dentistry on Jamieson. Excelled in organization and verbal communication, enhancing office efficiency and patient satisfaction. Demonstrated proficiency in office management and a proven track record of improving customer relations through effective scheduling and data entry skills.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
16
16
years of professional experience
Work History
Receptionist
Smile Care Dental
01.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dental Receptionist
Dentistry on Jamieson
03.2021 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Dental Receptionist
Dr. Stan Besik
08.2018 - 09.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
MET Employee
Home Depot
04.2008 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Deploma - Business
Sir Sanford Fleming Collage
Peterborough, ON04-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office administration
- Office management
Languages
English
Timeline
Receptionist
Smile Care Dental
01.2024 - 09.2024
Dental Receptionist
Dentistry on Jamieson
03.2021 - 09.2023
Dental Receptionist
Dr. Stan Besik
08.2018 - 09.2021
MET Employee
Home Depot
04.2008 - 12.2017
Deploma - Business
Sir Sanford Fleming Collage
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