Detail-oriented dispatcher with expertise in customer service and logistics coordination. Proven ability to manage high-stress situations and optimize routes for timely transportation.
Overview
3
3
years of professional experience
Work History
Dispatcher
Express Transportation
08.2022 - Current
Coordinate daily reservations to optimize drived routes and schedules.
Monitor vehicle locations using GPS tracking systems for timely dispatching.
Communicate effectively with drivers to ensure adherence to safety protocols.
Maintain professional, courteous relationships with clients to enhance service satisfaction.
Resolve customer inquiries and concerns promptly, improving overall service quality.
Manage high-stress situations calmly and effectively, ensuring timely transportation to destinations.
Communicate clearly and effectively with drivers.
Direct dispatching, routing, and tracking of 16 fleet vehicles.
Utilize dispatch software to enter customer reservations.
Assist in resolving customer complaints and grievances.
Monitor vehicle locations to coordinate timely arrivals.
Answer high volume phone calls and respond to management emails.
Driver
Parking Company of America
11.2022 - 01.2024
Operated vehicles to transport customers, ensuring timely and safe arrivals.
Conducted routine vehicle inspections to maintain safety and compliance standards.
Navigated diverse routes efficiently, optimizing travel time and reducing delays.
Assisted in training new drivers on operational procedures and safety protocols.