Ruby Alvarez
Huntington Park
Summary
Detail-oriented dispatcher with expertise in customer service and logistics coordination. Proven ability to manage high-stress situations and optimize routes for timely transportation.
Overview
3
3
years of professional experience
Work History
Dispatcher
Express Transportation
08.2022 - Current
- Coordinate daily reservations to optimize drived routes and schedules.
- Monitor vehicle locations using GPS tracking systems for timely dispatching.
- Communicate effectively with drivers to ensure adherence to safety protocols.
- Maintain professional, courteous relationships with clients to enhance service satisfaction.
- Resolve customer inquiries and concerns promptly, improving overall service quality.
- Manage high-stress situations calmly and effectively, ensuring timely transportation to destinations.
- Communicate clearly and effectively with drivers.
- Direct dispatching, routing, and tracking of 16 fleet vehicles.
- Utilize dispatch software to enter customer reservations.
- Assist in resolving customer complaints and grievances.
- Monitor vehicle locations to coordinate timely arrivals.
- Answer high volume phone calls and respond to management emails.
Driver
Parking Company of America
11.2022 - 01.2024
- Operated vehicles to transport customers, ensuring timely and safe arrivals.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Navigated diverse routes efficiently, optimizing travel time and reducing delays.
- Assisted in training new drivers on operational procedures and safety protocols.
Education
GED -
East Los Angeles Skill Center
Los Angeles, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
English
Timeline
Driver
Parking Company of America
11.2022 - 01.2024
Dispatcher
Express Transportation
08.2022 - Current
GED -
East Los Angeles Skill Center