Ruby Urena
Oakland
Summary
Customer-focused and detail-oriented professional with experience as a Front Desk Associate in fast-paced environments. Skilled in managing daily front desk operations, handling high-volume customer interactions, scheduling appointments, and maintaining accurate records. Recognized for strong communication skills, and the ability to create a welcoming and organized atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
24 Hour Fitness
Oakland, CA
12.2023 - 07.2025
- Welcomed members and guests with a friendly, professional demeanor while managing daily front desk operations in a fast-paced fitness environment.
- Handled membership check-ins, new member registrations, billing inquiries, and class scheduling.
Receptionist
Optum
San Francisco, CA
08.2022 - 11.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered questions regarding vaccine procedures, documentation, and post-vaccination guidelines while maintaining confidentiality
- Served as the first point of contact for patients at a high-volume COVID-19 vaccination site, providing professional and compassionate customer service during a public health initiative
Education
No Degree - Medical Assistant Externship
Osita Health Clinic
San Leandro, CA08-2025
High School Diploma -
American Indian Public High School
Oakland, CA06-2020
Certified Clinical Medical Assistant -
Cal Regional
Richmond, CA07-2025
Skills
- Customer service
- Strong communication and interpersonal skills
- Appointment scheduling & calendar management
- Vital Signs
- Multi-line phone systems
- Time management & multitasking
- Team collaboration in fast-paced environments
- Problem-solving & conflict resolution
Certification
- Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Sales Associate
24 Hour Fitness
12.2023 - 07.2025
Receptionist
Optum
08.2022 - 11.2023
No Degree - Medical Assistant Externship
Osita Health Clinic
High School Diploma -
American Indian Public High School
Certified Clinical Medical Assistant -
Cal Regional