Rubina Koshkaryan

North Hollywood

Summary

Results-driven Administrative Director with over 6 years of experience leading high-performing administrative teams, streamlining operations, and enhancing organizational efficiency. Seeking to leverage strong leadership, strategic planning, and process optimization skills to support executive leadership and contribute to the overall success of a dynamic organization.

Overview

years of professional experience

Work History

Dental Assistant

Dentist Of Studio City

Studio City

01.2024 - Current

Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Handled billing inquiries from insurance companies regarding claims submitted by the office.
Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Greeted patients upon arrival at the office and escorted them to an examination room.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Prepared and maintained treatment plans for each patient visit.
Answered phone calls, responded to emails and provided customer service to dental patients.
Conducted regular audits of patient records to ensure compliance with HIPAA regulations.

Adminstrative Director

J.K Express LLC.

Los Angeles

01.2020 - 01.2024

Analyzed existing business processes and identified areas for improvement.
Monitored performance metrics to assess departmental effectiveness.
Implemented workflow processes that improved efficiency within the department.
Resolved customer complaints in an efficient manner while maintaining positive relationships with clients and customers.
Ensured compliance with applicable laws, regulations and organizational policies.
Facilitated communication between various teams across multiple locations.
Provided guidance on personnel matters such as employee relations, compensation and benefits administration.
Coordinated meetings with internal and external stakeholders to discuss operational issues or projects.
Evaluated current IT systems and recommended upgrades where necessary.
Maintained up-to-date records of all staff members, including job descriptions, evaluations, and salary information.
Conducted regular performance reviews for direct reports ensuring timely feedback is provided on progress against goals.
Developed training materials and programs related to administrative functions and procedures.
Collaborated closely with other departments to ensure smooth flow of operations across the organization.
Directed the recruitment process for new employees; conducted interviews and reference checks.

Education

Associate of Science - Dental Hygiene

Concorde Career College

North Hollywood, CA

06-2021

Skills

Time management
Administrative support
Team collaboration
Communication skills
Data analytics
Scheduling coordination
Project management

Customer relations
Quality control
Data analysis
Goal setting
Multitasking Abilities
Organizational skills

Languages

English

Native/ Bilingual

Armenian