Rubina Alfred
Cambridge
Summary
Proven expertise in customer service and strong focus on data entry accuracy. Excelled in various roles across renowned companies. Prioritizes customer satisfaction and consistently resolves complaints to ensure overall satisfaction. Provides precise administrative support to enhance operational efficiency. Committed to fostering positive customer experiences and streamlining backend processes, driving success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DISPATCHER
Essence Transportation INC.
06.2024 - 12.2024
- Daily operation included load booking, planning, dispatching and driver coordination
- Assisted in cross-border clearance and understood the importance of monitoring carrier compliance and authorities (CTPAT regulations, FAST, ACE, ACI, PAPS, PARS, CSA and more)
- Handled tasks and resolved issues related hours of service (HOS), ELD regulations, driver logbook
- Implemented cost-effective strategies, and conducted business analysis to drive profitability
- Handled FTL, LTL, Power only, Hazmat, expedited and temperature-controlled loads, using Load link and DAT
CASHIER AND FRONT DESK
Rona
04.2024 - 06.2024
- Assisted customers with sales transactions accurately and efficiently, including cash, check, card
- Resolving customer complaints, guiding them, and providing relevant information
- Completed daily cash and credit sales reports for supervisors and store managers
- Providing excellent customer service to ensure satisfaction
PACKER
Aritzia Distribution Centre
10.2023 - 01.2024
- Recording product, packaging, and order information on specified forms and records
- Worked well with teammates and accepted coaching from the management team
- Marking and labelling containers, container tags, or products, using marking tools
CREW MEMBER
Mc Donald
04.2022 - 05.2023
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
JUNIOR HUMAN RESOURCE
Power Recruitment
08.2022 - 10.2022
- Worked as an intern in Power Recruitment after completing my Human Resource course where I learned Junior HR responsibilities
- Maintained records of recruitment activities, such as interviews, background checks, and offers made
- Coordinated the preparation of payroll data for submission to external payroll service providers
- Developed, implemented, and evaluated recruiting strategies to meet staffing goals
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
CUSTOMER SERVICE REPRESENTATIVE
FIS
01.2020 - 01.2022
- Answered inbound calls from customers and assist with questions and requests
- Worked effectively with other financial departments to meet customer needs
- Met daily call floor goals, while providing outstanding customer service
- Responsible for handling customer inquiries, complaints, billing questions and payment extension/service requests
- Evaluated and responded to a minimum of 72 customer email inquiries daily at a rate of 10 email responses an hour via Microsoft Outlook
- Managed a high-volume workload within a deadline-driven environment
- Delivered verbal communications and provided solutions to client needs
Education
BACHELOR OF ARTS (B.A.) - HOSPITALITY MANAGEMENT
Niagara College
01.2004
BACHELOR OF ARTS (B.A.) - HUMAN RESOURCES MANAGEMENT
Niagara College
01.2008
Skills
- Driver communication
- Schedule management
- Verbal and written communication
- Service planning
- Customer service
- Career development
- Employee relations
- Payroll administration
- Multi-task management
- Time management
- Typing proficiency
- Microsoft outlook
Certification
- CPR C & AED
- Dispatching
- Individual Security Guard
- Freight Brokerage
Languages
English
Full Professional
Timeline
DISPATCHER
Essence Transportation INC.
06.2024 - 12.2024
CASHIER AND FRONT DESK
Rona
04.2024 - 06.2024
PACKER
Aritzia Distribution Centre
10.2023 - 01.2024
JUNIOR HUMAN RESOURCE
Power Recruitment
08.2022 - 10.2022
CREW MEMBER
Mc Donald
04.2022 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
FIS
01.2020 - 01.2022
BACHELOR OF ARTS (B.A.) - HUMAN RESOURCES MANAGEMENT
Niagara College
BACHELOR OF ARTS (B.A.) - HOSPITALITY MANAGEMENT
Niagara College
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