RUBIELYN ROBINSON
Sault Ste. Marie,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sales Administrator
Bunzl Cleaning & Hygiene
06.2023 - 12.2023
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Service Representative
Bunzl Cleaning & Hygiene
05.2019 - 04.2023
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction
- Supports customers by providing helpful information, answering questions, and responding to complaints
- Interact with customers on behalf of an organization
- Develop and grow relationships with outside sources.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Site Services Attendant
Peace River Hydro Partners/ Site C Dam
05.2017 - 12.2018
- Checked and stocked inventory throughout the facility
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
- Completed routine maintenance checks, notifying management of any needed repairs
- Followed and complied with all health and safety regulations to ensure a safe and productive work site.
Cashier/Customer Service, Office Clerk
Safeway
06.2014 - 04.2017
- Composed and routed correspondence in a timely and accurate manner
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Provided telephone reception for important and time-sensitive calls
- Analyzed customer interactions to identify needs, provide resources and promote excellent service
- Confirmed that appropriate changes were made to resolve customers' problems
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Offered direction and gave constructive feedback to motivate team members
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Helped customers select products that best fit their personal needs
- Worked as a team member, performing cashier duties and providing product assistance.
Cashier Customer Service
Canadian Tire
06.2012 - 02.2013
- Issued receipts for purchases and gifts
- Provided a high level of service by helping customers find specific products
- Displayed and restocked merchandise in an appealing manner
- Checked purchased merchandise for problems and signs of tampering before processing any return or exchange
- Assessed customer needs and responded appropriately to questions
- Provided professional and courteous service at all times
- Processed all transactions efficiently and timely
- Accepted cash, check, credit, and debit payments in an accurate and efficient manner
- Maintained clean, tidy, and organized checkout areas.
Education
High School Diploma -
Binaba-an Iloilo Secondary School
Lambunao Iloilo, PhilippinesCompleted 1 year: Computer Programming -
West Visayas State University
Janiuay Iloilo, Philippines01.2002
Skills
- Adaptive team player
- Strong Communication skills
- Dependable and reliable
- Cheerful and energetic
- Problem Solving
- Multitasking Abilities
- Customer Relationship Management
references
- Lana Anderson, 780-518-5259, Bunzl Cleaning & Hygiene
- Bill Wright, 780-831-8815, Bunzl Cleaning & Hygiene
Timeline
Sales Administrator
Bunzl Cleaning & Hygiene
06.2023 - 12.2023
Customer Service Representative
Bunzl Cleaning & Hygiene
05.2019 - 04.2023
Site Services Attendant
Peace River Hydro Partners/ Site C Dam
05.2017 - 12.2018
Cashier/Customer Service, Office Clerk
Safeway
06.2014 - 04.2017
Cashier Customer Service
Canadian Tire
06.2012 - 02.2013
High School Diploma -
Binaba-an Iloilo Secondary School
Completed 1 year: Computer Programming -
West Visayas State University
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