Rubia Lima

The Head Barista supervises to ensure that proper security procedures are in place to protect employees, guests and company assets, manage shifts while upholding standards, product quality and cleanliness, investigate and resolve complaints concerning quality and service, ensure positive guest service in all areas. She possesses barista experience and coffee knowledge and ability to provide barista training to staff. She manages daily operations of the outlet and maintains quality standard of services. She formulates standard operating procedures and training manuals. She also performs daily inventory check to ensure maintenance of stocks, corrects any operational inconsistency, orders and maintains acceptable par stock level.

• Managed all aspects of the business, including administrative tasks, budgeting, and financial reporting
• Coordinated procurement, inventory control, and logistics to ensure efficient operations
• Developed and maintained relationships with suppliers and customers, enhancing business growth
• Implemented marketing strategies and managed social media presence to increase brand awareness

• Collaborated with clients to create custom cake designs, ensuring satisfaction and repeat business
• Managed inventory and procurement of baking supplies, maintaining cost-effective operations
• Assisted with staff scheduling and training, promoting a productive work environment

• Led a team to provide exceptional customer service in a fast-paced environment
• Managed scheduling, training, and development of team members
• Handled customer inquiries and resolved complaints, ensuring a positive guest experience
• Assisted with administrative tasks, including cash management and inventory control

• Provided personalized customer service and handled special order requests
• Managed inventory levels and assisted with procurement of bakery supplies
• Collaborated with team members to maintain a clean and organized workspace

• Established and grew a successful catering business specializing in traditional Brazilian confections
• Oversaw all administrative functions, including financial management and client relations
• Coordinated events, managed staff, and ensured high-quality service delivery