Rubi Contreras
Santa Ana
Summary
Results-driven General Manager with expertise in customer service, inventory management, and operational procedures. Proven ability to enhance food safety standards and resolve complaints efficiently, ensuring customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
General Manager
Wendy's
Laguna Hills
11.2015 - Current
- Trained and mentored staff on customer service best practices to enhance customer satisfaction.
- Managed inventory levels to ensure product availability and minimize waste.
- Implemented operational procedures to enhance food safety standards.
- Oversaw daily operations to ensure efficient restaurant performance.
- Developed schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to uphold high quality standards in service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Century High School
Santa Ana, CA06-2008
Some College (No Degree) - Medical Assistant
American Career College
CASkills
- Customer service
- Operational procedures
- Inventory management
- Staff training
- Complaint resolution
- Restaurant management
- Health department regulations
- Exposure visit compliance
Languages
English
Professional
Spanish
Professional
Certification
Medical Assistant
Timeline
General Manager
Wendy's
11.2015 - Current
High School Diploma -
Century High School
Some College (No Degree) - Medical Assistant
American Career College