Rubi Castro
Woodland
Summary
Detail-oriented Operations Support Specialist with a strong focus on customer satisfaction and team collaboration. Proven ability to enhance communication and streamline operations, driving successful outcomes in diverse business environments.
Overview
9
9
years of professional experience
Work History
Operations Support Specialist
Microwave Power Products
Woodland, CA
08.2019 - Current
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
Medical Office Receptionist
Trinity Urgent Care & Occupational Health
Elk Grove, CA
01.2018 - 08.2019
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed patient intake forms accurately, ensuring compliance with healthcare regulations.
- Streamlined office operations by implementing electronic health record systems effectively.
- Oversaw daily front desk activities, ensuring high standards of customer service were maintained.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Administrative Assistant & Career Service
Cambridge Junior College
Woodland, CA
10.2016 - 12.2017
- Managed daily office operations, ensuring efficiency and support for faculty and students.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Certificate - Administrative Medical Assistant
Blake Austin College
Vacaville, CA05-2011
High School Diploma -
Davis Adult School
Davis, CA06-2009
Skills
- Reporting and documentation
- Logistics coordination
- International mobility management
- Data analysis
- Attention to detail
- Excellent communication
- Organizational skills
- Team collaboration
- Customer relationship management
- Sales forecasting
Languages
Spanish
Native or Bilingual
Timeline
Operations Support Specialist
Microwave Power Products
08.2019 - Current
Medical Office Receptionist
Trinity Urgent Care & Occupational Health
01.2018 - 08.2019
Administrative Assistant & Career Service
Cambridge Junior College
10.2016 - 12.2017
Certificate - Administrative Medical Assistant
Blake Austin College
High School Diploma -
Davis Adult School